Survey Says: Price, Quality, and Access Are Key for Canadian ConsumersThe Canadian PressFebruary 20, 2019
For example, Statistics Canada recently released its National Cannabis Survey. The most-discussed finding is that cannabis consumption did not jump after legalization in October. The proportion of Canadians using it stayed around 15%.
That’s good news for politicians who supported legalization, and for physicians concerned that legality would prompt surging usage.
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Quality Is Key
The survey also asked consumers their top three reasons for choosing cannabis suppliers. Concern about product quality and safety was the top-ranked reason.
That priority should help licensed producers compete against black markets. Their products undergo extensive chemical testing that underground growers avoid. But excessive recalls for labelling or contamination problems could erode that edge.
Finding products with the desired ingredient mix, and potency, was the number three consumer priority. That factor could also benefit legal producers. Their government-mandated labels specify that information.
But the desired products must be available. Product shortages are an ongoing problem. And cannabis foods and drinks aren’t yet legal. That’s a crucial gap, as US experience shows. Edibles constitute 43% of demand in Colorado and California.
Other consumer preferences appear in Health Canada’s fourth-quarter sales data. They show recreational cannabis customers strongly prefer dry cannabis (flowers and leaves) over cannabis oils. Sales were split 74% dry and 26% oil. New Brunswick and Quebec both reported even stronger dry preferences of 90%.
By contrast, medical clients favour oils. They bought just 28% dry cannabis. Producers likely knew medical and recreational preferences would differ. But the extent may have surprised them and contributed to dry product shortages.
Recreational consumers also prefer small purchases, well below the 30-gram possession limit.
Quebec’s mostly in-store transactions averaged just 6.6 grams and $47 each.
Those numbers suggest customers were sampling small amounts. Experienced users might have sought replacements for existing, formerly illegal favourites. Meanwhile, first-timers explored the newly legal selection.
Ontario’s cannabis agency hasn’t released such sales details. But combining its reports with Statistics Canada sales data suggest its orders were larger, possibly because they were all online. They perhaps averaged $70 in October and $100 in November.
Where underground markets have an edge is pricing. Statistics Canada estimates average nationwide prices at around $9.70 per gram for legal products versus $6.51 for illegal ones.
That’s unfortunate. Low price was the second most important criterion for cannabis consumers.
Quebec’s approach is interesting here. With an average price of just $7.27 per gram, it might be losing money on sales. But it’s more competitive with illegal vendors.
Physical Stores Matter
Cannabis consumers also prefer brick-and-mortar stores over online shopping. In-store purchases accounted for 80% of sales in Quebec. They hit 94% in Nova Scotia and 95% in New Brunswick.
Stores let shoppers see and smell products, plus receive advice from staff. By accepting cash and retaining no customer information, they also avoid online privacy problems.
The preference for physical shops, combined with their relative availability, could partly explain provincial sales differences. For example, New Brunswick’s stores were plentiful, at one per 39,000 people. It had correspondingly high purchases of $6.87 per resident during October and November. Only $0.31 of that was online.
By contrast, Quebec’s stores were scant—one per 699,000 people. Relative to New Brunswick, its per capita sales were lower overall at $2.53, but higher online at $0.51.
Ontario meanwhile had no legal stores. Its $1.54 of online sales per resident were lower than the other two provinces’ overall numbers but higher than their online ones.
These sales comparisons suggest the absence of legal shops diverts some cannabis users online. But most stick with black markets.
The cannabis survey supports that idea. Availability of cannabis at convenient times and places were consumers’ fourth and fifth highest priorities, respectively.
This illustrates why provinces with few existing stores should open more once cannabis supplies allow. Ontario especially should let producers open their on-site shops.
Ontario’s plans for same-day delivery of online orders would similarly boost convenience.
California recently legalized private-sector delivery services. Those have flourished by bringing cannabis into cities that opted out of allowing stores. (Municipalities in Ontario and BC that opted out might want to ponder that trend.)
Naturally, other factors contributed to inter-provincial differences. Consider Prince Edward Island. It had slightly fewer stores than New Brunswick; one per 51,000 people. But it had higher per capita sales of $13.83. That success was reportedly due to it avoiding the product shortages plaguing other provinces.
Store revenues also varied by province. PEI’s averaged $1.1 million each in the fourth quarter, whereas New Brunswick’s only hit $410,000. By contrast, Quebec’s scarce outlets averaged $2.7 million apiece.
Given its similar dearth of stores, Ontario’s first 25 outlets could see similar results to Quebec’s. The shop coming to ritzy Yorkville should do even better. High-end shopping, anyone?
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