Pax Era
6/5/2019
Not sure how to rate the Pax Era yet. I was given a Pax Era with an amazing Brite Labs cartridge. I'm not sure what's not working, the cartridge (which I can't exchange) or the Pax. It doesn't draw. Whether I turn down or blast the temperature, nothing much happens. I need monstrous hits to put out a thin, thin veil of smoke.
When I called customer care I realized I might need to take a step back with that company. The person I spoke with wouldn't hear a thing and blamed the cartridge. I had to plea for solution, such as reboot and all. This was a poor customer service an makes me think the company will do something willy at some point.
I'm waiting to find someone with a pen locally and see with a sample cartridge but I'm not spending that much money on a product that doesn't work Pax, seriously! And I'm a journalist...