I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!
As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.
First time here and it’s been a great experience! Joe is amazing and will help you find exactly what you need!
The staff is extremely knowledgeable and helpful with your needs! The store has a great display of different gear and products they carry.
This team of budtenders are some of the best in the Mohawk valley, maybe even in the industry. Everyone was genuinely knowledgeable about companies and products they had in store. Andrea was a plethora of information on New York brands and their practices. Carly also being an open book of info; elaborated that she studied cultivation at a SUNY school. She made me comfortable while shopping but also made me feel confident with my selection due to her knowledge and experience. They informed, and signed me up for a killer loyalty program too before I left. Also, the shop is woman owned! I can’t recommend this shop anymore!
Vedaleaf is awesome! Great staff, great products! Huge selection too. Def will be back. This was my 2nd time there.
Dan M is the best budtender there and every time I’ve gone I’ve had wonderful service and help selecting
I found the staff awesome helpful and my order took like three minutes flat they helped me find some new favs for flower strains I followed on FB and would definitely make this place one of my go-to dispensaries
I have had great experience with this manassas location. Staff has been great, and I enjoy the products
courtney was excellent help! i’m new to exploring cannabis and she did an excellent job with recommending products and making me feel confident moving forward in my experience. i will be coming back!
Always friendly and they have a great rewards program, especially when it comes birthday time.
I’ve never gotten a bad product from INSA and have found their staff to be incredibly helpful! They help me shop for the caps and gummies that will give me my desired high and I’ve enjoyed everything I’ve true. I recently purchased a grape flavored vape which is truly excellent
THE PLACE TO SHOP!! This dispensary consistently has the best pricing in Western Mass!! Deals like no other! Everyone is nice and the staff is respectful! I only wish it was in Westfield. Definitely worth the extra 15 minute drive to get an OZ and stock up!
Low prices, friendly and helpful staff! I recommend 10/10. Plus a very big selection and well decorated environment:)
I've only bought from here a handful of times so far. Each time has been easy to place my order and pick up. Thank you
They were so helpful in helping me take the right dose and right stuff.
Hi I always have questions and everyone there is so very helpful! I just tried the cliq pod and I just love it! Thanks preorders for the suggestion! And thank u to Allison for her help with the battery, she’s so pleasant and helpful!
Been there 2Xs so far and both times I had a EXCELLENT EXPERIENCE!!!! Great staff, Great price, product, blah blah blah. Oh yea, they even give you CANDY!! Candy bowls all over the shop! It’s the place to shop!
Bey good place good flower good everything.i say everyone should come here vibe is great and the people.
The system works perfectly, Call ahead and when you got there it's ready for you. Pay and go,
I had a wonderful experience as always the staff is great and always pleasant.
some of the employees are cool but some are rude. he asked people before me if they want to use their 25% off but doesn't ask me on my turn. and yes, I was using it. then he did something else childish, not writing it here. I will go to Springfield from now on.
Jim buddy’s is a great small business. I have gone in for a number of different products since they opened and never had a bad experience. Everyone is very friendly and extremely knowledgeable about the items they carry. If you ask for their opinion you get an honest answer. They have a wide selection of products for nicotine, flower, and concentrate including the nicotine, flower and concentrate itself. The prices are competitive and this is one of very few stores I prefer to go to in person over online but you can also order online but you will be missing out on the friendly informative staff. I absolutely recommend this to everyone it’s where my dad and boyfriend go for their vaping needs.
Brooke was great assisting me with a small issue with a past order. They made it right on the spot. This here is the exact reason (besides prices) I have been coming here for years. Anyone reading this should give them a try and amaze yourself with great products, friendly staff and a relaxed experience. They will take care of you and point you in the best direction for whatever your cannabis or cbd needs are.
Victoria is very nice and knowledgeable. Would absolutely go back
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