Traci or Terri I can’t remember but the older short woman has horrible customer service I’ve seen. First of all she did not even say hello before demanding my ID. Whatever.:. I didn’t really care. Let me also say I’ve been going to Cana Cabana for at least a year so clearly I have an account. She asks me if I do I say yes and she can’t find me apparently. She then tells me it’s my fault she can’t find me because I clearly opted out of emails. Ummm ok… so instead of offering to make me a new account this woman charges me full price aka $7 more for one pack of pre rolls. I question why I’m being charged $25 and it says $17 in the book. She tells me because I’m not a member so I have to pay full price. Like are you kidding me??? So I made her refund my order and create an account and charge me THE RIGHT AMOUNT. therefore not only did she waste 5 mins of my life I’ll never get back, she had 3 customers waiting and choose to waste her time instead of utilize it. I never ever write reviews but this was the worse customer service I’ve ever received. I’ll go to the other 50 dispensaries in the area from now on!
Guy behind counter (Corbin) rude, any question i asked was " I don't know" . Looks like he hates his job, never had this service in a weed shop. Normally friendly n helpfull and happy. This guy not knowledgeable, lazy.
Honestly I'm pretty appalled, I have never bought cannabis before and this was my first time going to any shop. I walked in to choose and the staff were pretty helpful so I paid and left. After that I went to go see my friend and when she opened it, the container was empty. It still had bits of it left in the container and the seal was still new. So I drive back down to the store and I talk to the manager. She told that there was nothing she could do since "all sales were final" and that there was no proof that any of the cannabis was taken out or anything like that. Pretty much told me to just call the number for the supplier. I didn't even bother. Probably the worst experience I've had with customer service anywhere. Even with insurance companies it wasn't this bad. At least they'll give me customer service.
my first time here (at a dispensary)I wasnt impressed. there were a lot of customers so there was no one to really speak with...however, my second visit was great! very chill guy recommended one strain and I also tried an indica pre roll.
highlands by tweed is amazing. I am alert but v.calm and relaxed, mostly in my head not my body. eyes are heavy.
Out of all the 15 or so Cannabis retail stores I have ventured to this one is hands down the worst and speaking with a few friends who used to frequent this location....they believe the staff are crooked and could possibly be altering contents of pre packaged containers
In disbelief the lack of customer service and care with a customer. I purchased an eighth of Aroura’s MK ultra. Opened it when I walked out the door and found the container was empty. Walked back in and showed them what they had given me. They then accused me of taking the marijuana out within the one min I left the store. Even though I made another purchase after being ripped off. Then told me to contact Aroura for my refund. They said they don’t won’t replace anything and that I have to contact aroura but they will tell their supervisors and see what they can do. I then called aroura in high they told me the retailer is supposed to provide refund and also check the product they purchase from them. I then called Nuleaf and told them the situation. They told me they talked to their supervisors and said they can’t do anything. It’s up to aroura to replace. So in the end I got told by both places there’s nothing anyone can do and lost out on almost $50 from the empty container from nuleaf. Definitely by far worse experience purchasing marijuana and I’ve been robbed on the street. At least I knew what was happening when I was robbed on the street though.
Very helpful and knowledgable staff. Everytime I've been in, they were fast and attentive to the customers and always ready to help with questions or strain suggestions. Have a great selection compared to other retailers closer to downtown core. Have and will definitely continue to recommend. Prices are same as everywhere else (very reasonable imo).
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