DISPENSARY
RECREATIONAL
The Underground - Bancroft - Now Open!
Ratings and reviews of The Underground - Bancroft - Now Open!
(8 reviews)
3.4
Quality
3.9
Service
4.1
Atmosphere
Reviews 1-8 of 8
February 4, 2023
High prices, garbage weed...cheap ounces are all dry....no accesories...go somewhere else..
Freddy
November 19, 2020
Great understanding of the industry, prices are good and the quality was A1
Cannabis store response:
Thanks so much for the review of The Underground! We appreciate your feedback and hope to serve you again in the near future! We are here to help any way we can! Cheers!
November 19, 2020
September 15, 2020
Great customer service but at around i think i was short changed and i cant guarentee because of vague receipt i came in expecting the menu online to be similar when its completely different percentage so the strains i bought were much weaker than expected so i returned one and got $40 plus some change(roughly3$), but when i exchanged i had to give them an extra 20$ because it was 55 and i got roughly 5$ back, im just wondering what happend to the roughly 3 $ id be willing to change my review (i wanted to msg them but it doesnt seem to work)
Cannabis store response:
First of all, thank you for the review! We here at The Underground feed off reviews (good or bad). We are continuing to move forward and better our business.
I remember the sale! I am so sorry for the confusion! You literally experienced the first exchange/refund and as I am sure you could tell I was a little bit flustered.
As for our products online comparing to in store, unfortunately, the OCS and Leafly put a variance for THC percentages. This is a very common complaint in the cannabis industry, more clarity is needed for products.
Again, we apologize for the short change, if you decide to come in again, please show your review from Leafly and we will set you up nicely! Cheers!
September 18, 2020
September 18, 2020
I am very happy with my product and service while I was in shopping. My product were great and even though some of the prices are high they are very well worth the money. Thank you all for the positive environment 😊👌 Keep up the great work guys!! Highly recommend checking them out.
Cannabis store response:
Thank you so much for the review! Your review will help us to set higher standards for atmosphere, service, knowledge and pricing. Stay tuned for deal days in the upcoming months. We look forward to seeing you again soon!
September 19, 2020
October 29, 2020
friendly and knowledgeable staff, a reasonable selection of products that I'm sure over time will be expanded over time, wishing you a successful business!
Cannabis store response:
Thank you for your review of The Underground. We appreciate your feedback to help ensure a positive experience in the future. Hope to see you soon!
October 30, 2020
October 29, 2020
Erased my review to keep the stars high... fake
Cannabis store response:
Your past review was not a reflection of our staff, store or products therefore we disputed the review with Leafly. Leafly agreed with our dispute and removed the review.
October 30, 2020
September 23, 2020
Great atmosphere
Cannabis store response:
Thank you for your review of The Underground! We appreciate your feedback and hope to serve you again in the future!
September 24, 2020
September 28, 2020
Nice atmosphere, great service
Cannabis store response:
Thank you for your review of The Underground. We appreciate any and all feedback! Hope to see you again soon.
October 3, 2020