I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!
As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.
Jim buddy’s is a great small business. I have gone in for a number of different products since they opened and never had a bad experience. Everyone is very friendly and extremely knowledgeable about the items they carry. If you ask for their opinion you get an honest answer. They have a wide selection of products for nicotine, flower, and concentrate including the nicotine, flower and concentrate itself. The prices are competitive and this is one of very few stores I prefer to go to in person over online but you can also order online but you will be missing out on the friendly informative staff. I absolutely recommend this to everyone it’s where my dad and boyfriend go for their vaping needs.
THE PLACE TO SHOP!! This dispensary consistently has the best pricing in Western Mass!! Deals like no other! Everyone is nice and the staff is respectful! I only wish it was in Westfield. Definitely worth the extra 15 minute drive to get an OZ and stock up!
Baja Splash strain has a very fruity smell and taste. It has a nice easy draw. You ease into your high...it doesn't hit you in the head, lol. It's a very heady high. I was giggly at first then very chill. It's a nice choice for hanging out with friends. It also helped my chronic pain.
Sweet Spot has both an excellent and knowledgeable staff. They are patient and answered all my questions. Their line of medical products is better than other dispensaries I have visited. Best of all, their prices on medical Tuesday are the best.
This place is amazing and the staff are so helpful, been coming to this shop for 2 years now and never disappointed :)
Great people so far very helpful There flower is top notch
I drive over an hour, the smoke is always fantastic
the guys were super helpful they helped me find some great product for a great price
Quality and selection of gummies was great. Staff was wonderful and the atmosphere was great, quiet and serene.
some of the employees are cool but some are rude. he asked people before me if they want to use their 25% off but doesn't ask me on my turn. and yes, I was using it. then he did something else childish, not writing it here. I will go to Springfield from now on.
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