Front staff very helpful. They will take time to explain what you are asking for . Great choice of medications .
The people are really cordial, and knowledgeable about all of the products. Very welcoming !
My go-to dispensary! Always helpful with the best deals encompassing a wide variety of products!! Outstanding!
As always, the customer service as great. Friendly and helpful.
My to go guy Erick is always on point. Great place with great environment. Staff is phenomenal, always friendly. Great deals every week. Never feel rush when having a conversation with staff and above all security here greets you with a welcome smile great way to set the tone. Keep up
Great dispensary & service, just wished they had a better variety of brands.
parking lot is on Western across from gas station. great service, friendly staff
Staff was knowledgeable, friendly, and very kind. Items I left with were of good quality.
I love the atmosphere- the vibe inside. The staff was friendly and knew the customers by name. Zach was awesome!! My new go to!!
This place was super chill and the aesthetic was awesome inside! Played great music and service was helpful.
Always a great experience when I visit my era location!
Char was great, had a nice conversation while my items were getting ready.
When I come to the west loop store I look for Jameel. He helps me the best to get everything perfect I wish the whole staff was that way .I really only want to go to Jameel.
Riley was great he helped me get exactly what I needed
Just had the chill one really feel it in the body. Perfect for athletes looking to get off your feet and relax on the couch.
Beautiful place and atmosphere, everything felt very professional. All the employees were very friendly and helpful. Since they had a 15% off sale going on, I was told my first-time 15% discount can be used any time I come by again. Will definitely go here more!
It was the first time in a dispensary where I encountered a very friendly clerk with abundant knowledge. Her name is Julissa. I had a lot of questions to figure out the strain and the dosage for my issues. She was great at picking the right one for me. It is farther away, but I will return here for my medical marijuana needs. Thank you, Julissa; you should get a raise!
I Went For The First Time With My Girlfriend The Other Day And Both Enjoyed The Experience And Service. Also Its Not That Far Of A Drive.
I love the people here. They always know what to recommend for what I need, and I always look forward to seeing them! I especially want to recognize Tiela, Kevin, and Amanda for their helpfulness and expertise.
The store is clean, friendly and the prices are great. The employees are very knowledgeable and helpful. I truly enjoy going there
I enjoyed going to the store because every employee knew what to give us and made sure we had a fun and funny time picking out flowers and more ! My first time in and I came back within a few days !
Always such a vast variety of amazing deals & discounts consistently switching it up with different brands and strains unlike most other dispensaries I’ve seen. When someone refers you, or vice versa, they will add an additional 20% off each individual item in your online order, even any discounted ones! Love the friendly & helpful staff and they they’re open later! By the way, to the Debbie downer who wrote the last review, don’t hate on the middleman. They have no control over any of the defective or perhaps bad quality of the items in which they receive. Take your negativity & complaints to the cultivators (companies) who distribute the products, not the dispensaries.
Had a great experience with Jessica when picking up my order. She's so friendly and helpful really knows what she's doing.love coming here everyone is so nice!
I've been there several times over the past 9 months. Great service, and welcoming environment. Mood Shine carries more Nez products and that will always keep me coming back.
Always great service and deals! Also a great selection. Near work for an easy stop.
Absolutely one of the best dispensary experiences I’ve had. The team at Ivy Hall runs a tight operation while still making the atmosphere feel welcoming and genuine. You can tell management actually cares about organization, customer flow, inventory accuracy, and overall guest experience instead of just pushing people through the line. Every visit has been consistent — knowledgeable staff, solid recommendations, fast service even during rushes, and a clean, well-maintained store. The front-of-house communication and teamwork stand out more than most dispensaries I’ve been to. Staff stays professional, approachable, and patient whether you’re a regular customer or completely new to cannabis. What really separates this location is the culture. There’s a balance between professionalism and personality that makes the experience feel elevated without being pretentious. Promotions are explained clearly, product knowledge is strong, and the employees genuinely seem invested in helping customers find what works best for them. If you’re in the area and want a dispensary that’s organized, efficient, and still has good energy, Ivy Hall Waukegan sets the standard.
I recently had the pleasure of being assisted by Joey, and it was an outstanding experience. Joey's friendly and approachable demeanor made me feel instantly at ease. He has a unique talent for making customers feel special and valued. Joey's attention to detail and personalized service were truly exceptional. He went out of his way to understand my needs and preferences, ensuring that I felt like a favorite customer. His dedication and genuine care for his customers are evident in every interaction. What impressed me the most was his ability to listen to my specific needs and find the best deals that perfectly matched what I was looking for. His recommendations were spot-on, ensuring I got the best value for my money. Joey took the time to explain everything in detail, making sure I understood each step of the purchasing process and felt confident in my decisions. If you're looking for someone who combines professionalism with a personal touch, I highly recommend Joey. His warmth and commitment to excellent service made my experience truly memorable. Thank you, Joey, for going above and beyond!
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