Absolutely one of the best dispensary experiences I’ve had. The team at Ivy Hall runs a tight operation while still making the atmosphere feel welcoming and genuine. You can tell management actually cares about organization, customer flow, inventory accuracy, and overall guest experience instead of just pushing people through the line. Every visit has been consistent — knowledgeable staff, solid recommendations, fast service even during rushes, and a clean, well-maintained store. The front-of-house communication and teamwork stand out more than most dispensaries I’ve been to. Staff stays professional, approachable, and patient whether you’re a regular customer or completely new to cannabis. What really separates this location is the culture. There’s a balance between professionalism and personality that makes the experience feel elevated without being pretentious. Promotions are explained clearly, product knowledge is strong, and the employees genuinely seem invested in helping customers find what works best for them. If you’re in the area and want a dispensary that’s organized, efficient, and still has good energy, Ivy Hall Waukegan sets the standard.
I recently had the pleasure of being assisted by Joey, and it was an outstanding experience. Joey's friendly and approachable demeanor made me feel instantly at ease. He has a unique talent for making customers feel special and valued. Joey's attention to detail and personalized service were truly exceptional. He went out of his way to understand my needs and preferences, ensuring that I felt like a favorite customer. His dedication and genuine care for his customers are evident in every interaction. What impressed me the most was his ability to listen to my specific needs and find the best deals that perfectly matched what I was looking for. His recommendations were spot-on, ensuring I got the best value for my money. Joey took the time to explain everything in detail, making sure I understood each step of the purchasing process and felt confident in my decisions. If you're looking for someone who combines professionalism with a personal touch, I highly recommend Joey. His warmth and commitment to excellent service made my experience truly memorable. Thank you, Joey, for going above and beyond!
Awesome customer service!!! Bryan decided that because it was my bday, he would treat me to a pre roll no charge. This gesture really made my bday even more happier. Thank you Bryan and the staff over at Naperville
Erica the security guard greeted me today. She is so nice and really made me feel welcomed. Coco was my budtender. She is always so friendly and kind. She is patient and always has solid suggestions. Awesome daily deals and great rewards program too. Highly recommend. 5 Stars!
Always great service and deals! Also a great selection. Near work for an easy stop.
Staff was knowledgeable, friendly, and very kind. Items I left with were of good quality.
Char was great, had a nice conversation while my items were getting ready.
Always a great experience when I visit my era location!
The store is clean, friendly and the prices are great. The employees are very knowledgeable and helpful. I truly enjoy going there
Just had the chill one really feel it in the body. Perfect for athletes looking to get off your feet and relax on the couch.
Service was on point shoutout jasmine for the hookup on the fire recommendation!!will definitely be shopping again.
parking lot is on Western across from gas station. great service, friendly staff
I have been coming to this dispensary for over two years now and I have never had one complaint about the product or their service their staff is absolutely wonderful....nuera is the only dispensary that I shop at
I walked in and they were playing the best tunes. The first and only dispensary I want to go to. I want a zen leaf hoodie. Also, banana milkshake was SUCH A GOOD STRAIN. Please allow me to review it.
both times I have come here, everyone has been so sweet and helpful!
When I come to the west loop store I look for Jameel. He helps me the best to get everything perfect I wish the whole staff was that way .I really only want to go to Jameel.
Riley was great he helped me get exactly what I needed
Great dispensary & service, just wished they had a better variety of brands.
Ed was awesome at fixing an issue, he made sure I was happy..
Every one was friendly and competent. It was a good experience. I’m sure I’ll go back
My go-to dispensary! Always helpful with the best deals encompassing a wide variety of products!! Outstanding!
I've been to Rise numerous times and I am very impressed. The people working at Rise are extremely knowledgeable and for a "novice" like myself it is appreciated. Today I was helped by a gentleman named Samm. He was SO KNOWLEDGEABLE and directed me to the products that will help my sleeping condition. He gave me information regarding tolerance breaks (which I never heard of) as well as trying the products sublingually. I never even thought about doing this. Without his help I would have purchased the same product instead of expanding my horizons. Samm was extremely pleasant and courteous. I am definitely going back to RISE and I hope Samm is working when I am there. Rise is lucky to have an employee like Samm!
Always friendly and knowledgeable staff. Always a nice customer experience.
I changed over after having a bad experience at another closer dispensary and I have been happy with my change. they have a good menu for indica which is what I prefer and the staff is helpful if you arent sure what you want. I've noticed some of their online deals don't always come up when you check out- but it is still worth what you're getting and better choices than other places. all in all I'm happy with the change and everyone there is nice
My dislike is they don’t keep supplies updated. Example 14:1 tablets and you don’t have a lot of gummy‘s
super cute new dispo! their prices include tax and the people are like no other. i would recommend over their neighbors 100%
Great place to stop! Conveniently on Lake Cook Road for quick entry/exit. The staff are all super friendly and the deals always blow my mind!
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