Small and well accommodated! If you have questions, you need only ask. All products and pricing are on display and quite the menu! So happy to shop & support LOCAL growers, too.
One of the best shops I have ever been to. And most certainly the best in this area for sure. The products are gas and prices beat competitors all around. Recommending them to all of my friends. I got the Jelly Roller Hash Rosin by Olio and i can say this one slappss the senses. Grabbing more this week.
The staff here is so knowledgeable! They strive to provide the best medicine for their patients/customers. The staff are friendly and kind. I love that they carry only the cleanest flower on the market! I would highly recommend them to anyone looking for dispensary in the Albany area.
I’ve never had a bad experience here. Some tenders are better than others but they are always friendly and take time to listen. Highly recommend.
They are super friendly and so insightful, every time I go in I’m always greeted with a smile. They really do there research and know what will suit you the best I love my visits there. Also that pleasant smell that awaits just beyond the doors is heaven to the nose in my opinion
I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!
As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.
Update General Manager Called me personally to correct my issue!! Now thats customer service right there!! So glad to see that there are still some good people out there.
Bey good place good flower good everything.i say everyone should come here vibe is great and the people.
The Affinity Medical Dispensary is by far the best MEDICAL dispensary in the area. The vibe at Affinity is amazing. When you walk in and are greeted (by the OG Greeter, IMO) of Affinity... ...he just sets up a good vibe right away, The Bud Tenders (Are we still calling them that? LOL) are amazing. Educated about the product, do not rush or pressure you, very professional. ...and at the same time, they are creating a great vibe/experience for everyone. - PERKS, PERKS, PERKS - As a patient you get the most incredible perks, deals... etc. Carry some amazing glass pieces. Just an amazing place. Thanks for all you do!
Always friendly and they have a great rewards program, especially when it comes birthday time.
Absolutely adore and love this place SO much!!! They could sell any kind of product at this point, and I’d still come back specifically just for the employees!! Love it here and everyone in it! <3
I’ve never gotten a bad product from INSA and have found their staff to be incredibly helpful! They help me shop for the caps and gummies that will give me my desired high and I’ve enjoyed everything I’ve true. I recently purchased a grape flavored vape which is truly excellent
I found the staff awesome helpful and my order took like three minutes flat they helped me find some new favs for flower strains I followed on FB and would definitely make this place one of my go-to dispensaries
Great variety of flower, edibles, and more. The staff knows their stuff and has never led me wrong, My go to Dispensary for sure.
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