I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!
As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.
Absolutely adore and love this place SO much!!! They could sell any kind of product at this point, and I’d still come back specifically just for the employees!! Love it here and everyone in it! <3
Bey good place good flower good everything.i say everyone should come here vibe is great and the people.
I found the staff awesome helpful and my order took like three minutes flat they helped me find some new favs for flower strains I followed on FB and would definitely make this place one of my go-to dispensaries
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