First visit here this evening (7/26/25). Really cool atmosphere & Very friendly staff. BudTender recommended two great strains
Brooke was great assisting me with a small issue with a past order. They made it right on the spot. This here is the exact reason (besides prices) I have been coming here for years. Anyone reading this should give them a try and amaze yourself with great products, friendly staff and a relaxed experience. They will take care of you and point you in the best direction for whatever your cannabis or cbd needs are.
I have been on medical for 4 years and the botanist is very friendly and extremely knowledgeable about the products and they always help me get rewards and keep me updated on them!.this is my favorite place ever because their products are terrific and awsome staff there..I highly recommend
Wonderful dispensary. The have many helpful pharmacists available to help patients select products to help treat their needs. They take great care of their patients and a wide variety of products.
Great place with amazing quality, very clean and Matt is very nice and a huge help if you have any questions.
I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!
As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.
I go there on occasion. Usaully I go for one or two of my favorite buds with high THC levels, that I cant get anywhere else. The place is much better since its expantion. Bigger place, more staff, different staff, variety/lifestyle of staff, plenty of lighting, I have recommended this place to several ppl.
Illicit country lemonade is fire. Had tried the blueberry muffin previously & a few of the carts they have to. Sour apple, blueberry muffin, & mojito.
Top notch. The quality of products are on point. Prices are amazing. And from the tenders to the manager, can't find better customers service. 15/10 experience every time I walk in. if in doubt. as to talk to Justin!
I love how modern and welcoming Thrive is. Staff is friendly and knowledgeable, only thing that drags is Illinois taxes ofc
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