I have been coming to this dispensary for over two years now and I have never had one complaint about the product or their service their staff is absolutely wonderful....nuera is the only dispensary that I shop at
I Couldn't be happier with my experiences at Shangri-La! Very professional and friendly.
This place is one of the best in Ohio, It looks great inside, clean, and friendly. My budtender Zach, in terms where I’m from, buddy is an absolute beauty. Chillest guy ever. Was a nice chat and then I was on my way out
The store is clean, friendly and the prices are great. The employees are very knowledgeable and helpful. I truly enjoy going there
I've been shopping here since they opened. The customer service has always been amazing. They carry the best top shelf brands as well as the best budget brands in the state and have made great improvements to their process and store. 10/10. Dont listen to these other reviews..they've consistently been one of the best in northeast ohio from my experience.
They are very kind. There is a bit of security and they are very quick to retrieve orders.
REALLY knowledgable employees. Nice waiting room. They got a menu of their website you can browse, but I definitely suggest looking at their menu BEFORE you go.
Great experience and they have really good stuff and great prices in Ohio Definitely a must go there if you want good quality stuff for great prices
Bud tenders all friendly and knowledgeable. Orders always accurate and on time. Pricing and discounts have helped drive down costs at all local dispensaries. A welcome addition to local scene.
Had a lady named Destiny help me with my order. She was very helpful, and got me the best deal possible. Very easy to talk to, knew what I was looking for, and done a great job. Thank you all!!
As always, the customer service as great. Friendly and helpful.
I've always had really courteous customer service at this store. Today was no different. Michelle was beyond kind and accommodating. She went the extra mile to help me and while she surely didn't have to do that, I sincerely appreciate her for it. Thank you, Michelle!
One of the friendliest dispensaries. They try their best to move things along.
Been to this location several times. Very nice and helpful staff. Good quality brands and nice selection. Has curbside pickup available!
-fast wait time, less than 10 mins everytime -knowledgeable staff -easy to order online and in store -the chronic shit
Amy at Zen Leaf is hands down the best part of the experience. I’ve been to a lot of dispensaries, but the customer service I get from Amy is on an entirely different level. She is incredibly knowledgeable, knows the menu inside and out, and always gives the absolute best recommendations. She is patient, genuinely friendly, and takes the time to make sure you find exactly what you need. It is so rare to find someone who goes above and beyond like she does, and she clearly takes massive pride in her work. Absolute rockstar employee—Zen Leaf is incredibly lucky to have her! If you are stopping in, definitely ask for Amy; she makes the whole experience a 10/10.
Great online service. Always friendly and helpful service in store. Thx!
Super nice facility, staff is always making sure us patients are taken care of as soon as we hit the door. Online orders are super easy and efficient. One of the staff members enticed me on several products they offer and couldn't be more happy with the result.
I stopped in to grab a GM of twenty-twenty BlueNana and check out my Birthday Goodies. The budtender, Rocky made my entire day! She must’ve sensed that I could use a lift, and she warmed my heart. Thank you Thank you Thank you!
I had my gallbladder removed yesterday and my Bud tender knew exactly what to recommend for pain, relaxation, AND inflammation. After trying it, he was absolutely right!! And, it was the store's 2nd year anniversary, so he kindly offered me a couple free things, also good for pain. Thank you so much!
Always such a vast variety of amazing deals & discounts consistently switching it up with different brands and strains unlike most other dispensaries I’ve seen. When someone refers you, or vice versa, they will add an additional 20% off each individual item in your online order, even any discounted ones! Love the friendly & helpful staff and they they’re open later! By the way, to the Debbie downer who wrote the last review, don’t hate on the middleman. They have no control over any of the defective or perhaps bad quality of the items in which they receive. Take your negativity & complaints to the cultivators (companies) who distribute the products, not the dispensaries.
Everyone there is very polite and nice, and the whole process goes by pretty quickly compared other dispensaries.
Everyone was very helpful! We were waited on by Rylee
Love the Urbana location. Everyone is always friendly especially Tatiana. Love her
I always have a nice experience every time I come here and everything is decently priced along with good service.
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