So friendly, good prices, and if you are on the west side of Lansing it is very convenient.
The stuff was friendly and great atmosphere Wonderfull service Terrific menu to choose from
I was disappointed they weren’t doing curbside because they said they were on the website, but I was actually really happy to go in and see their selection and everyone was super friendly and helpful. Definitely coming back again.
knowledgeable friendly professional staff with a variety of amazing products very aesthetically pleasing atmosphere and good music playing in the background to help set the atmosphere can't wait to stop in again sometime
The staff is extremely knowledgeable and helpful with your needs! The store has a great display of different gear and products they carry.
They were so helpful in helping me take the right dose and right stuff.
Hi I always have questions and everyone there is so very helpful! I just tried the cliq pod and I just love it! Thanks preorders for the suggestion! And thank u to Allison for her help with the battery, she’s so pleasant and helpful!
Great people always willing to help find what your looking for
I found the staff awesome helpful and my order took like three minutes flat they helped me find some new favs for flower strains I followed on FB and would definitely make this place one of my go-to dispensaries
I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!
As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.
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