THE PLACE TO SHOP!! This dispensary consistently has the best pricing in Western Mass!! Deals like no other! Everyone is nice and the staff is respectful! I only wish it was in Westfield. Definitely worth the extra 15 minute drive to get an OZ and stock up!
This place is amazing. The people who work there are knowledgeable and extremely helpful.
I shop here often and I love the selection and the staff! Always great service!
I love this place. I have been going here for all my needs for over a year. Since I got my med card anyway. I'm a veteran their 30% discount makes it to where I can buy flower I normally couldn't afford. I'm truly grateful for this place! I just wish they would honor my loyalty points. I had almost 70. Then they just went away. Besides that, a locally owned business for local people. They work hard to keep the best medicine in stock. I got a Galenas 14.15g bag a few days ago. going back tomorrow for a half of Moroccan Peaches!
I've been meaning to write a review for a while but just am getting to it. I give this store 5 stars simply because of the customer service alone. Simple check in process, where everyone I've talked to has greeted me with kindness and information on what to do next. When walking into the store, employees are always helpful and ready to assist. I will say specifically, I am always impressed about one individuals customer service. I'm not sure if she is Curaleaf Newark manager or assistant manager but I believe her name is Maddie. And if this is not correct spelling then I do apologize but she's the woman with black bangs and star wars tattoos. She absolutely excels at speaking to people with respect and walks every customer through the buying process and/or the next steps on how to pay on the card reader. What's good about an employee like her is that other employees see the standard that she sets and very easily creates a culture with in store that brings customers back. If possible, I'd suggest giving her a raise on top of all the good work she is already doing for the company. At the end of the day I never went out and picked a specific location to buy my THC products until now. Newark location has absolutely won my business and I'll be back many more times. - T.R. Steinbugl
some of the employees are cool but some are rude. he asked people before me if they want to use their 25% off but doesn't ask me on my turn. and yes, I was using it. then he did something else childish, not writing it here. I will go to Springfield from now on.
I love everybody in that place they are so nice and know how to help me
I always place an order online for pickup and it's ready when I get there. Navigating the website and ordering is easy. There are always deals on their wide variety of products and they have a rewards system. You can prepay online or pay when you pickup your goods. The quality of products definitely depends on what you buy. Prices are high right now but I'm sure it's because they're the only dispensary within a several mile radius.
I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!
As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.
All around a great place! I had the experience of being served by "Jack", a real nice person and was super helpful!
I regularly visit Silver Therapeutics and am consistently satisfied with my purchases. Their rewards program is the best I've experienced, even better than McDonald's. I earn points nearly every visit, and the prices, sales, and deals are unbeatable. Atmosphere: is very inviting very aesthetically pleasing naturefeatures a warm inviting and natural light space I had Payton as my budtender, she was warm and kind, and recommended a Pink-Runtz pre-roll I can't wait to try. I highly recommend Silver Therapeutics, especially Payton.
Every time I drop in, it’s like coming home. Staff are all very friendly, knowledgeable, and eager to help. Pricing and availability of a variety of products and delivery systems are consistent and affordable. The specials, “clear the vault” offerings, and repeat customer discounts are more reasons to keep visiting. Damian was my first contact, and cemented my loyalty and continued patronage with his professionalism and kindness. Run, don’t walk, to Akron’s best dispensary!!
6 months ago my cart had gotten stolen while was at a friends halloween party , when i had showed up to her house got out of my car it was there in the grass dirty but the oil was still clean the inside was not dirty and it still worked still charged everything it survived 6 months on rain and snow i didn’t expect to work i HIGHLY RECOMMEND this place
One of, if not top, places in MA. . . !!!
Jessica was kind, professional, and made my transaction stress and worry free. The new store layout is friendly, inviting, and the product I got is just right for my back pain. Would recommend for locals and visiting stoners alike
Love this place ! The team is awesome and the laid back atmosphere makes you feel comfortable .
Best place I've been to, always great deals and selections!
My favorite local dispensary! The staff is super friendly, and generous with their time and knowledge. The prices are pretty great, and I love the Jack’s Pack where you get 3-1g prerolls for $20. Super convenient and affordable! The location is very accessible with tons of free parking. I always take my ESA, Bubba, with me and he’s always met with kindness and treats. Overall, this is just a low key and quality dispensary with kind, passionate folks doing their best work. I really appreciate them.
This place has high quality product for an affordable price. They also have a great selection of different strains.
Quality and selection of gummies was great. Staff was wonderful and the atmosphere was great, quiet and serene.
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