William was a joy to have as my bud tender very informative and helpful! When I come back I definitely want him to take care of me!
During my second-ever visit last week, I thought I'd lost a keepsake -- my dead dog's ashes in a spent .38 casing -- when I pulled cash out my pocket. Went back and the manager spent 10 minutes reviewing tape before saying it wasn't lost there (later found it beneath the car seat). I thought that was extraordinarily considerate of the guy, and he made a customer for life. Nothing to dislike about the products, place or people. Can't say the same about Beyond/Hello, sorry I ever stepped foot in such a sterile place, with all the charm of a WalMart and employees only slightly more engaging. Ascend is superior in every respect.
I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!
As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.
I have seen a lot of improvements lately! Product variety has also improved. Thanks Curaleaf!
Staff are always AMAZING, products on point, and speed of service always flows smoothly! Love ‘em! *Kimber has a great personality and was fun to work with!
Outstanding dispensary. Every staff member goes above and beyond to ensure an excellent experience.
Their budtenders are very knowledgeable about their products, extremely friendly, and helpful at getting whatever you need. They often have outstanding deals and their rewards program can save you a good chunk of change! HIGHLY RECOMMEND! I LOVE this dispensary!
Everyone is awesome and its always a pleasure to go. Great product, great service, and helpful information.
Awesome, relaxed atmosphere. The selection is fantastic but make sure it order online for a pickup.
There is a worker there, Katie, who always helps me out. Can’t say enough good things.
Thank god I found this place. Since leaving LA, every dispensary has charged an arm and a leg for quality. Got a halfy for a really good price. Can’t wait to visit again.
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