N........2

Awesome costumer service

Rushed Rude completely misunderstood! I called two days before to ask for directions on how to place an online pick up order. The lady who answered the phone was very sweet and step by step explained how to process my order. I stated I was using my points accumulated on the jars website so she told me to search the word "prime" and choose from that section and then just simply show the budtender at the window my points and make that simple transaction. I did as I was directed the transaction (along with two others) was completed and confirmed. Before this I hadn't been in public in about 12 days so my anxiety was/is horrible the budtender at the window was understanding to up until the point where I told him I was using my points to pay for the gram. He stated I chose the wrong tier and I cold not "add on" another order because of the virus going around Jars was pushing to limit the time patients were in the building. I understood that clearly my issue was he became frustrated or bothered by me repeating myself that I did exactly how I was directed by one of their employees he then asked who I spoke with and dumb me didn't get the girls name so there I was stumped he noticed and stepped away from the window to get another budtender. I explained myself again and she processed the transaction and said this would be the only time they won't fix an issue like this in the future. I was directed and given specific instructions by a jars employee and was made to feel like I was the one who did something wrong. My first and last pick up order. Never been treated like this at any other "med store" . The guy became frustrated the second person said, "We won't do this again. Was I wrong for following directions?

welcoming every time I come in!💙

fast and friendly

On the west side looking for a store! thank goodness i found the Phoenix!! Ty Leafly

I just called in cause I'm new to all this legal stuff and the receptionist was so kind and helpful. looking forward to be a patient at this store

Its my first pick all the tine🖤💙