C........n

Discarding the "First Come, First Served" service model and filling orders out of sequential order is nonsense and the poorest customer service I've ever heard of. Imagine if you got to McDonald's 1st customer when they opened and a queue formed behind you before you were served, then when the server starts taking people he starts at the back of the line. Anarchy. I don't know how it can possibly be justified, who decides what orders are filled if not in sequential order? My order was placed on the 17 and now folks placing orders on the 21st etc are getting products that should have been earmarked for my order but now they're being retroactively sold out before earlier orders are filled. Literally. Mind. Boggling. No communication from the ocs at all. They release the same statements over and over, "b-but Canada post went on strike half a week after we opened" "b-but you guys placed 100,000 orders on day 1" "B-but we did the wrong research and didn't knoOow demand would be this high" Every statement reads like a contrived excuse to pass the buck somewhere else. Take ownership of the problem and commit to a solution, passing the buck doesn't get cannabis shipped to the folks who've purchased it just under 2 weeks ago. The OCS has a complete and total lack of transparency, nobody knows where their orders are, how orders are being filled, how oversold product is, what product will look like when it arrives (the world's most expensive shake by some people's photos), what this plan b for shipping is. No order updates: did they pick my order? Is it waiting for CP pickup? Nobody knows. I have not been able to reach the call centre for a week. No replies to emails. I could go on and on and I don't even have my product yet. Would never recommend, and would never shop here again if they weren't holding the legal market hostage in Ontario.