Canna Cabana - Hamilton

The company is not acting within the public interest as required by the Ontario Cannabis Act as they are price gouging. They are charging 3-4x the price of the illegal market which the ACGO/OCS promised to match. They need to have the license revoked if they do not lower there prices to 5$/gram as originally promised(matching the illegal market as the bill proposes to do) they are not acting within the public interest and must have there license revoked as required by the legislation. Charging 500$ for an ounce of weed that frankly isn't even that good isn't acceptable. Price gouging occurs when a product's price has increased buy more than 15% in Canadian law, these guys have cranked the price by about 300-400%. Shut these guys down, this a huge racket/scam.

Please hire staff that are properly trained! Asked for sativa and recommending me Indica. Also was not able to answer a single question I asked about anything. Please train your staff properly to be able to better assist your customers. Also need a more organized system to assist customers 1 staff bouncing back and forth between 5 customers does not work. The layout of the store is small and crowded. Display cases are nice but that's about it. The sensory boxes don't do much as you can barley smell the bud (basically can just smell plastic) also the bud in them looks old. The product was better than expected (tried a Trailblazer pre roll, Broken Coast Ruxton, and Tokyo Smoke Go). Pre roll was very subpar 1/5. Ruxton was packed in Jan and was surprised it was actually not super dry and lots of trichomes on it 4/5. Tokyo Smoke Go was freshest as it was packed about a month ago but buds were not as nice as the Ruxton 3/5.

Never thought I'd see the day that Hamilton would have it's very own legal pot shop. I was happy to be there for the grand opening on 4/20. Congratulations to everyone involved...and thanks for helping me out Nic! I'll be seeing you kind folks sooner than later :)

The workers will call you a complainer if you mention your financial situation (to another customer) and your inability to pay the prices listed everyday.

Prices are obscenely high, an absolute disgrace. Nobody gives a rats ass how fancy the packaging is,so why is this so important to the retailer? Minimum price of 11 bucks a gram, for stale, dry garbage. I'll stick to the black market! Not recommended, unless you're desperate, or a fool with your money. Extremely disappointed.

Ideal location, knowledgeable and friendly staff.

Layout could be improved, the basket/number system is tedious for everyone involved. Quality was alright, nothing to write home about. The prices oh goodness the prices! Absolutely insane, I weep for peoples wallets that frequent this place.

Store is bright and clean. Staff is friendly and approachable. Not scared to go into this place at all. The bud was on the dryside, but with a little hydration, a much longer and less harsh effect. Got some of the L.A Confidentiel. Lower THC than I'm use to. Great for a morning starter, that doesn't get me totally blitzed before work. Looking forward to trying more of what they have to offer.

I’ll wait until more retail licenses are awarded and competition becomes a thing. Prices need to be reduced considering the the AGCO (supplier) is only charging $3-$4 per gram 🤔. Bonus for early stage applicants to reap rewards, but be prepared for a price decline within the next year

Great spot !

Liked the laid back atmosphere, well stocked with weed and customer service from Aaron was excellent.

The best pot store in Ontario. Large, great selection, they do not check your ID at the door if you are 44 bold man, they respect your privacy. People working there know their stuff, and are very friendly. Shopped there 3 times already. Great place, absolutely love it. It is far from me but after visiting all the stores this is the best place for my needs. Accessories are not expensive in comparison with other places, also prices of herb I found a bit lower than other stores around.

Bought the shishkaberry Indica really helped with my pain and got a half decent sleep for once. Thank you for the recommendation. Will definitely buy it again. Great service and very helpful and knowledgeable, just an all around great atmosphere. Will definitely be back again

Impeccable quality of service. Unique discounts and unbeatable prices. Friendly and welcoming environment Advised

Hanna is a bad manager she is rude

The standard of practice followed by the talent acquisition team is poor. When I filled out my online application to Canna Cabana I choose my contact preference as email but did not receive one the next day. Instead I received a phone call from High Tide Inc. while at work which I found to be inconvenient. Due to company policy I am restricted from answering phone calls during work hence the reason I choose email as preferred method of contact to schedule an interview. Received 3 missed calls but no message, 2 calls at 10:30 am EST and 1 call at 11:30 am EST. The corporate office in Alberta begins at 9:00 am MST as shown on google which means the first two calls I received were 30 minutes before office hours. The caller Failed to provide a message for me to get back to them. My voice mail is never full and works just fine so I do not understand why professional phone etiquettes was not followed. Getting back to the caller was another issue. Had to call HR around 5 times for someone to respond. The guy who answered the call lacked professional phone etiquettes as well. After I provided the job location to him, he ended the conversation saying "yeah, yeah" with an attitude before immediately connecting me to someone else. The lady he connected me to lacked the courtesy to introduce herself. She asked me to leave my contact info and someone would get back but have not received a response. Very strange attitude. Leadership is poor.

Well it seems that things haven't changed since someone posted a review last January on here. Still long lines in the cold. 1 or 2 staff on the floor yet you can hear a bunch in the back talking. There is 5 other stores in walking distance from this location, I won't go back here.

I am not one to normally write reviews, but after hearing about a recent complaint against Security, I feel compelled to do so as security and staff for that matter, are always kind and courteous and professional, even when having to deal with the most unruly of people, if not for the great security I would be honestly scared the way some people freak out from simply being told they have to wait in line (People being downright insulting, racist, threatening, and generally violent in nature) In my honest opinion the ones in charge of the business need to hire more staff to handle the volume of business they are receiving so there are not line ups all the time, and not listen to "Karens" complaining and appreciate the amazing job that the current staff and security do. I honestly will be taking my business elsewhere from now on as I cannot support a business that does not support their staff or security

I wish I could comment on the quality or service or even what the inside of the store looks like, but after wasting an entire lunch break in line, I never made it in.

Great service and environment, been to a lot of other dispensaries, but this one has everything I need. Will definitely be coming back for more!

Very clean store and slick look. Prices are absolutely unbelievable and such a great selection. Will be coming back!

TERRIBLE SERVICE!!! extremely slow line up, meanwhile you can see the staff inside talking and hanging out while their customers are in the freezing weather and snow. THEY SIMPLY DON'T CARE. There are a lot of other shops popping up in Hamilton, and they will be getting my patronage. I called to cancel my order after waiting in the cold 20 mins, and didnt receive an apology or even an explanation. Just some stoned 20 year old saying "Oh, ok." - This is your customer service?! I've bought from here many times in the past, but their service is declining while their market share grows, and I'm done. I hope this post redirects some people.