Fire & Flower - Ottawa York St.

Go anywhere else!!!! This was the worst experience I have had with any company in over 10 years!!! "customer service" was both rude and even insulted me never once asking if they could help me or if my problem had even been resolved. Choosing to completely ignore the real issue and only deal with something I really didn;t care about. Every single person I have dealt with was unprofessional and rude!!! The customer service was a list of "what not to do" while working as customer service. (I only dealt with customer service once to be fair) Their computer systems were problematic a year ago and apparently still are. The store atmosphere is amongst the worst I have ever experienced. The prices are higher than anywhere else I have seen. I now buy from OCS who is their supplier ( an owner confirms this in a google review comment) and a manager told me this also. The prices are roughly 15% less and I have never experienced any sort of issues with them. As far as quality? Quality of product isn't their department really right?I guess they choose which products but overall I think I got what I would consider "garbage" weed once and I also bought a cart that was so ridiculous I have even had counterfeit ones that were higher quality and burnt better. All the other stores sell those exact 2 products so I can't really bash F&F for that. The huge glaring issue is what appears to be an almost contempt for their own customers. The stuff that rep said would be considered rude if a customer had said it to them.... the fact that a "professional" actually said this to a customer who wasn't being rude or offensive is beyond disgusting. The entire story and atrocious customer service conversation was just soooo ridiculous I am actually going to publish it as an online blog/review. Yeah that bad....

I guess the first thing I'll get out of the way is the very real problem of lack of accessibility for those in wheelchairs, and it is for this reason alone that I'm giving this store a 3/5 stars for service. When the accessibility problem has been resolved then you can consider it a 5/5. I've been here twice because it's location is rather excellent being located in the Byward market area and not too far from a future LRT station. I can see this store being the hotspot for tourists. I deducted a point for atmosphere because the store lacks a lobby, so when the store is full (which it often is right now) you're forced to wait in a lineup outside. But I think the volume of visitors will dissipate as more stores open throughout the city. Inside you'll see monitors displaying the strains available and their prices, plus there's tablets you can pick up if you want to search for anything specific. They also have this display with cards for every available strain that you can just take and bring over to the counter to place an order. Overall this is a good store but there's definitely issues they'll need to address should they have any plans on being the top dispensary in Ottawa.

Beautiful store! Nice and bright with a great location. Staff is very knowledgeable and willing to spend time with me going over the many, many different strains that this store carries! Busy both times that I went to the store, but well worth the wait! They are very busy due to the fact that they offer great service! Other stores that I visited are a bit quicker, but that may be due to the fact that they are not as popular as Fire and Flower. Staff circulates with tablets and so you are quickly able to find out prices. Be aware that prices do not include taxes! Overall their prices are similar to other Ottawa cannabis shops. They all buy from the same source, the Ontario provincial government, so there is not much difference in the costs. Prices start at $6 for a half ounce pre-rolls. One gram buds start at around $10, which is comparable to the other recreational cannabis stores that I visited in Ottawa. As I mentioned above, they all buy from the same source, so their prices are naturally similar and may differ by a few cents to $1, depending on the strain. Find a store near you and stick to it, if you are only concerned with the price. If you want a safe, clean product also try any of the Ottawa locations, but I think Fire and Flower is a "notch" above the other stores. You can't go wrong with any of them!! Ottawa is lucky to have so many stores!!

Tonight was my first time buying from Fire & Flower and the quality of the product is nice and the employee was patient with my questions. Every thing was good until I got home and scaled what was supposed to be 14gs but actually ended up being 13.1gs.... kinda disappointing