April 24, 2021
Trusting the online info on the websight, the THC content was much lower on the package when I got home and read the label ... very disappointing. Always check the package label before you leave the store people ...
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Fire & Flower - Ottawa York St.
3.8(30)
Leafly online ordering not available
30 Reviews of Fire & Flower - Ottawa York St.
3.8(30)
3.8
Quality
3.8
Service
4.0
Atmosphere
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April 24, 2021
April 14, 2021
Worst costumer service. I do not recommend this store
February 11, 2021
The store is nice. But don't trust the same day delivery. Its a nightmare. They will delay the order multiple times and just keep giving more and more excuses.
January 3, 2021
Date: 03 January 2020
Time: 12:50 pm
Address: Ottawa York St.
I made my order via “Fire&Flower” website as recommended, the order was received and the “ready to pick up” email was sent. They gave me 72 hours to pick up my order, but once there, after 10 minutes waiting outside, a teenager, calling me “brother”, announced to me that, unfortunately they do not have my order in stock and that my confirmation email “doesn’t mean anything”. No sorry, no recompense for my time, nothing.
Thanks to the CEO, Trevor Fencott!
A lack of professionalism and a lack of elementary respect to the customers. I certainly would not go back at “Fire&Flower”. I do not recommend this place!
September 25, 2020
Tonight was my first time buying from Fire & Flower and the quality of the product is nice and the employee was patient with my questions. Every thing was good until I got home and scaled what was supposed to be 14gs but actually ended up being 13.1gs.... kinda disappointing
June 14, 2020
First timers - We found the staff very knowledgeable and they took their time to explain everything to us. The store is set up so you can easily figure out what is best for you. The store itself is stunning.
November 11, 2019
Very nice employee who greet you and help you by asking you with great question to find the perfect type of product, and there isn’t a rush to choose a product in line. You first choose the product then go in line witch is perfect for when you’re new or not shure what to pick
November 4, 2019
Great people and a very clean, nice store but I said last time I bought legal cannabis I'm never doing it again because it's not that good and you don't know what you're getting and yet again I was given less than I paid for. I paid over 10$ more than street prices for 7gs but walked away with only 6.5g, very disappointed and lesson learned.
October 24, 2019
Awesome staff. Very friendly and knowledgeable. Staff knew pretty much all the products they sold. If they were unfamiliar they would call on another person speak of the product. It seemed like certain staff specialized in specific areas but also had knowledge on most of the products. Having trained staff is a time saver plus just makes you feel like you’re dealing with professional people. Highly recommend this store.
October 17, 2019
The selection and staff were pretty good. But without any online menu, it's not really worth a trip not knowing what I can get there.