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Tonight was my first time buying from Fire & Flower and the quality of the product is nice and the employee was patient with my questions. Every thing was good until I got home and scaled what was supposed to be 14gs but actually ended up being 13.1gs.... kinda disappointing
First timers - We found the staff very knowledgeable and they took their time to explain everything to us. The store is set up so you can easily figure out what is best for you. The store itself is stunning.
Very nice employee who greet you and help you by asking you with great question to find the perfect type of product, and there isn’t a rush to choose a product in line. You first choose the product then go in line witch is perfect for when you’re new or not shure what to pick
Great people and a very clean, nice store but I said last time I bought legal cannabis I'm never doing it again because it's not that good and you don't know what you're getting and yet again I was given less than I paid for. I paid over 10$ more than street prices for 7gs but walked away with only 6.5g, very disappointed and lesson learned.
Awesome staff. Very friendly and knowledgeable. Staff knew pretty much all the products they sold. If they were unfamiliar they would call on another person speak of the product. It seemed like certain staff specialized in specific areas but also had knowledge on most of the products. Having trained staff is a time saver plus just makes you feel like you’re dealing with professional people. Highly recommend this store.
Decent layout, staff was ok, friendly but didn’t seem to know the product very well which I’d consider more important than aesthetic any day. Overall the strain I was suggested wasn’t what I asked for but was still good, nice quality. I would go here again.
I guess the first thing I'll get out of the way is the very real problem of lack of accessibility for those in wheelchairs, and it is for this reason alone that I'm giving this store a 3/5 stars for service. When the accessibility problem has been resolved then you can consider it a 5/5.
I've been here twice because it's location is rather excellent being located in the Byward market area and not too far from a future LRT station. I can see this store being the hotspot for tourists.
I deducted a point for atmosphere because the store lacks a lobby, so when the store is full (which it often is right now) you're forced to wait in a lineup outside. But I think the volume of visitors will dissipate as more stores open throughout the city.
Inside you'll see monitors displaying the strains available and their prices, plus there's tablets you can pick up if you want to search for anything specific. They also have this display with cards for every available strain that you can just take and bring over to the counter to place an order.
Overall this is a good store but there's definitely issues they'll need to address should they have any plans on being the top dispensary in Ottawa.
