Highlife Cannabis - Sudbury

Big fat zero on customer service They don’t give a shit about you Fak Highlife

Always shop at High life Marcus ave, stopped by LaSalle on way to catch the bus, I asked for a vape cart for my ride, The guy with zero customer service says I cannot sell to you if you are driving ! I tell him ride does not mean DRIVING, his response is he can get into alot of trouble selling to some one who is driving, I realize this is not normal, after explaining for the 2nd time I am not driving, he says okay I will sell to you, I order my cart, and he punches up the price ! I ask him do you want my account number,, Its still gonna be the same price, I said it will go towards points, he took information and I left store, just confused how one store has a five star rating and LaSalle ave has some one so opposite in customer service, just peachy

Favourite place to purchase from in Sudbury. Best prices, and most convenient. Awesome staff are always friendly!

Best place to buy in Sudbury, a great experience every time!

Awesome customer service, great product and free delivery

Love the delivery service over all great service from everyone and great staff very helpful

You get what you pay for. If you tell them you’d like budget weed thats what you will end up with! If you can pay $30-35 you’ll get a really decent hq! Great place. Great deals every thurs fri sat now. I’ll deff return

Classy, and huge variety! The staff were incredible, and there were no line ups or waits! Loved the huge Bud Bar and the $1.00 Pre Rolls!

Wonderful staff and amazing care when coming to view products. Staff are well educated and very helpful with finding what's needed.

Absolutely do not shop here if you can avoid it. The staff, as well as the manager, have the worst customer service you will have experience. They will sell you a defective product, acknowledge it is defective, show you it is defective, and not replace or refund it. If you want a working one at that point, too bad you must buy another one. It makes no sense. Absolutely abysmal service. I drove for two hours to come to this store and I will never return.

Amazing prices & huge selection of products! Super friendly and knowledgeable staff. Best dispensary in Sudbury

staff is supwr helpful and knowledgeable weed came our in

Amazing service. Staff is great and plenty of selection.

Nice store but the customer service is terrible. No one knew what they were talking about. This is probably due to the fact that every time i go in there there's never the same people working, the turnover rate must be astonishing. I went in for 7g indica and they were trying to offer me an ounce of sativa which i said i really didn't want. They also almost forced me to by an accessory when i didn't need one, tried over and over again (at the cash and on the sales floor) to get me to try and by a bong or papers after i told them multiple times i didn't need any. I would highly recommend going to a different store where people know what there talking about so you can get what your asking for without being harassed to buy everything else in the store. I ended up leaving with what i wanted but not without a fight.

I love the atmosphere..very comfortable and extremely positive..The staff are #1

The product is top notch and the staff care about the customer experience

Seriously this is weed, omg I’m giving this back I don’t want money back just take this garbage back

It is very nice, has samples you can see and smell. It feels a lot like walking into an Apple store. Sophisticated hipster feel.

I had a fantastic time ordering form this dispensary up until recently. I had tried the bc pink kush from a dispensary in London and loved it (24.6% THC), $45 for 3.5g's. I thought it was great as a treat after a long day studying. I tried it again form highlife in a 3.5g container from my friend and again, fantastic. Then I came in myself two days ago and ordered the same weed expecting the same quality and experience and they sell me, for $115, 7g's of mouldy 6 month old weed that is 10% less thc than advertised on their signage and by their customer service representative. The product wasn't on the counter and both the customer service reps and the board told me explicitly that it was 23.5% THC. I happily purchased this timebomb without knowing that the second I broke the seal they would not only refuse to refund it they would not help me figure out if there's mould (the customer service Rep hung up once I told him I broke the seal after telling me to go buy a magnifying glass???) I eventually found the mould (the smell was awful, made me feel sick in comparison to the sweet citrus scent of the other jar) but they didn't answer me or respond when I called them back. The store was nice but what an absolutely disgusting tactic. They hide behind the government rules and regulations when you talk to them but I've never recieved anything from them more than one month old before they this and they are clearly trying to deceive you with the advertising. They know when they're handing out the 1 month old weed and when they're handing out the 6+ month old stuff... And 10% lower. This was the most expensive weed in the entire store, I purchased it as a treat for its quality and taste. Disgusting. I won't be smoking it and I won't return. Absolutely awful customer service from this location (the operator was fantastic though)

Staff is rude, most haven't a clue about what their selling and its EXTREMELY overpriced. Shop online out of BC much better quality and price!!! Or grow your own, its legal(4 plants) grow auto flowers 10 weeks max and great results.

Professional,bright and all around welcoming atmosphere. pricey on some product but they have a wide variety and deals.kinda like walking into a fancy lcbo.

awesome atmosphere. very friendly staff . great selection . will be back for sure!

great...fantastic...awesome

Always nice to go in. Knowledgeable staff and easy to find products. Unlike other stores, it has a menu of what they have and strains on display so you can see and smell what you’re buying.