Really chill and friendly staff. A good source of info for newcomers, and a decent variety of products. Place is always packed, epically with the restrictions right now.
Ratings and reviews of Nova Cannabis - Shepard Regional
(8 reviews)
3.8
Quality
4.0
Service
4.0
Atmosphere
Reviews 1-8 of 8
I'm usually not disappointed.
Wonderful experience - definitely a fav spot!👍
No hello or welcome from any of the 3 employees working, seemed like an inconvenience to the lady working the counter. Asked for a price match but apparently they won't match an online price and only a receipt. That's fine, I'll just take my business to that store. Not sure why you'd want to treat a customer so cold and unfriendly. Either price match or don't. Don't have needless requirements around it. Won't be shopping here anymore.
Cannabis store response:
We're sorry to hear you didn't enjoy your in-store experience! Providing our customers with positive, memorable shopping experiences is important to us, and customer feedback is invalualbe to helping us improve so we'd like to thank you for your review. We'd also like to hear more about the details of your visit. Feel free to drop us a line at info@novacannabisstore.com. We look forward to hearing from you.
June 29, 2020
Awful service, asked for a price match and was rudley told they don't accept online prices only receipts. Three employees in the store and not one smile. Every time I go in this store I feel like I am an Inconvenience, we are supposed to be a kind community and I'm tired of spending my money supporting a store that dosent want me there.
Cannabis store response:
We're disappointed to hear that you were disappointed with your in-store experience, but thank you for leaving us a review! We appreciate your feedback. It's important to us that our customers feel comfortable and welcome in our stores. We want all customers to come away feeling as though they've had a positive shopping experience, regardless of their purchases. Please feel free to reach out to us at info@novacannabisstore.com with more information about the details of your visit. We look forward to hearing from you.
June 29, 2020
Friendly staff 😀
Cannabis store response:
Thanks Beh_bay!
May 20, 2020
Great place
Very friendly and knowledgeable staff. Well organized store! Mobile order was ready in a matter of minutes! So awesome! Thanks!
Cannabis store response:
Any time! Thanks for taking the time to leave such a great review! We're happy you enjoyed your experience. Visit again soon!
March 4, 2020