I searched online for a store who sold a higher dose CBD cream and found OCS. The price was cheaper then most stores and the online ordering process was simple. Delivery was next day. Unfortunately their delivery service only delivers at night between 5-9pm. The driver phoned around 9:30 pm. to say they were 5 minutes away. It was 10:30 before they actually arrived. So, not a good start.
When the package arrived I discovered the product labeling showed the wrong dosage. Their website description showed 40mg THC / 1200mg CBD…however the label indicated it only contained 1mg THC / 20mg CBD. Being concerned I was shipped the wrong product I phoned their customer service.
Here’s what I was told!
“We’re sorry!” “Yours wasn’t the first complaint we’ve had on this issue” “Let me put you on hold while I look into this for you.” When the customer service agent returned he didn’t have any answers for me. He then said, “Why don’t you purchase another bottle and see what happens.” When I said that wasn’t going to happen he replied, “you can try using the product and see if it’s what you need.” I replied, “if I open it and try it can I still return it”. He said NO.
I was then told he could open an investigation with their supplier however, this process could take up to 15 working days. I replied by saying “is this my only option”? At no point in our conversation was I offered a return or exchange. Having no choice I accepted and offered to help his investigation by sending him photos of the label in question and a couple more of other brands to compare their label descriptions. ALL- in -ALL an extremely poor customer service experience!!!
So far I’ve been waiting over a month and a half for a reply!
I’m pretty sure this whole process was nothing more than a discouragement with hopes I would just forget about it over time.
To this day OCS still advertises this product on their website as having 40mg THC / 1200mg CBD. Due to their lack of attention in this matter I’ve decided to send this information and my experience with OCS to the attention of the Ontario Government Regulatory Group who govern possible issues of False & Misleading advertising and who licence OCS to operate selling these products. I’m pretty sure my inquiry with them will not get the same lack of attention and be overlooked.
I only left a single star because I can't give them a ZERO
The last 5 orders of the 1 and .5 grams of oil, 510 cartridges, has been a rip-off of product, the .5 i got last night was "HALF FULL"....WTF ....money is way to tight these days, i can't continue to shop here, what a shame.
Buyer Be Wear.
Okay, I thought I'd try the Ontario Cannabis Store after watching a CBC special on CBD...Boy, did the OCS not disappoint! Every product they supply is checked and analyzed for potency. And I concur! Shipping was crazy fast. Two days, and free. Product was potent, and the price was right! I made another order a day later for some other fun products. Well done OCS!
OCS is run by the Government of Ontario and certifies and ensures all cannabis product is held to Federal Regulation as declared by Health Canada. This #1, is my main reason for being an OCA customer. #2, negative reviews from my perspective are foundational on cannabis misinformation and lack of understanding; which is totally okay since this is a new market. #3 All deliveries I’ve had in Toronto have been quick and easy, only once there was a notification glitch but the courier company will still hold themselves accountable I’m sure if there are logistic issues in the future. I love cannabis and OCS posts a hoard of new information for consumers, and I really hope we continue this system as it’s beneficial to myself. OCS is a subsidiary of the LCBO which manages alcohol sales in Ontario, so I believe very much that they are operating within safe territory for consumers. OCS has set industry standards which even apply to medical cannabis from the past, which means every time you are going to receive legit cannabis. In regards to dryness and moisture: it’s complicated, from a scientific lens. OCS sells rehydrating materials in the Accessories portion for storage and moisture control which I use. Properly storing your cannabis ensures it is smokable, and hydrated to a satisfactory and safe level. Ensure you invest in proper storage and hydration and there will be little issue—at least for me. I am a medical user of cannabis as well, so I have come to OCS with this background and as a recreational occasional user have found OCS to be a fantastic platform to purchase legal cannabis fast and safely.
* Statements made on this website have not been evaluated by the U.S. Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Information provided by this website or this company is not a substitute for individual medical advice.