Ontario Cannabis Store

I had a recent interaction with OCS customer support regarding two orders I placed on March 26th. The chat experience itself was pleasant — Danielle, the support rep, was super friendly, polite, and professional throughout. She made the process feel personable and was quick to respond once verification was complete. That said, I was a little disappointed to learn both of my orders were delayed despite being placed before the advertised shipping cut-off time. There was no notification sent out about the delay, which left me in the dark for a few days. Since I’ll be out of town when the orders finally ship, I ended up requesting a refund — something that could’ve been avoided with clearer upfront communication. Overall, the customer service rep was great, but the fulfillment side left something to be desired. Hopefully, the process gets smoother in the future!

OCS is run by the Government of Ontario and certifies and ensures all cannabis product is held to Federal Regulation as declared by Health Canada. This #1, is my main reason for being an OCA customer. #2, negative reviews from my perspective are foundational on cannabis misinformation and lack of understanding; which is totally okay since this is a new market. #3 All deliveries I’ve had in Toronto have been quick and easy, only once there was a notification glitch but the courier company will still hold themselves accountable I’m sure if there are logistic issues in the future. I love cannabis and OCS posts a hoard of new information for consumers, and I really hope we continue this system as it’s beneficial to myself. OCS is a subsidiary of the LCBO which manages alcohol sales in Ontario, so I believe very much that they are operating within safe territory for consumers. OCS has set industry standards which even apply to medical cannabis from the past, which means every time you are going to receive legit cannabis. In regards to dryness and moisture: it’s complicated, from a scientific lens. OCS sells rehydrating materials in the Accessories portion for storage and moisture control which I use. Properly storing your cannabis ensures it is smokable, and hydrated to a satisfactory and safe level. Ensure you invest in proper storage and hydration and there will be little issue—at least for me. I am a medical user of cannabis as well, so I have come to OCS with this background and as a recreational occasional user have found OCS to be a fantastic platform to purchase legal cannabis fast and safely.

I am FURIOUS with my experience. I ordered a week ago and chose Mr day shipping with Canada post. OCS chose to ship my item a week later with a third party company. Even though OCS and Canada Post are govt owned and operated. Gotta love when we pay for services with taxes but the way screw us anyway. So… the company takes a week. They bring it when I am not home and the guy says they will try the next day. I say no, I am not home. Save ur company time and save me. Come the NEXT day. No problem he says .. well they didn’t do that. They came and when I wasn’t home they said they’d send it back. When I asked for a supervisor they lied and told me the name of the company was MIM and there was no contact info for me to reach out. He would call supervisor.. except he did NOT.. immediately after, I got a msg that it was sent back. OCS is unreliable, just like everything our govt does!!! I. Ant even get away from giving them the business cuz all shops get their product from them. I applied for OCS back in the day, before Fors ripped it apart and made it only online, after many people quit their jobs to work there. I had 3 interviews for a position they never intended to fill. This is how our govt runs. Why would u not use Canada post??? I avoid shopping here any chance I get! I was ordering seeds so I never have to buy from them again. Even this review is stupid, but I gotta vent about just how absolutely ridiculous OCS is operated.. just know that if you order, it won’t come in a day, so be prepared. I was told delivery is only 5-10pm. And it’s over a week later. Get ur supply fr literally anybody else

Okay, I thought I'd try the Ontario Cannabis Store after watching a CBC special on CBD...Boy, did the OCS not disappoint! Every product they supply is checked and analyzed for potency. And I concur! Shipping was crazy fast. Two days, and free. Product was potent, and the price was right! I made another order a day later for some other fun products. Well done OCS!

Yes I've reviewed this place before but I am doing this once again because I've noted that my last OCS review received a few down votes and I suspect that's because I chose to defended OCS (up to a point). Let's get straight to the main problem that was ongoing when I submitted my first review, has OCS fixed their fulfillment and delivery issues? Well yes, they actually have. After my first experience, when I ended up waiting 3 weeks for my order to get fulfilled every order I've placed since has been fulfilled and delivered within 1-2 business days. Onto another point that I think was contentious, what about quality? First I should reiterate that OCS really can't control quality as that is more a matter of the grower/producer. For example when it was reported that Redecan's version of the BEC strain might have mold issues it was they who issued the recall, but OCS did immediately put up a notice on their site to inform people about the recall while taking it's listing for the product down. So let's instead look at what OCS can control. 1) Variety, and 2) communication about an order. Variety/selection has improved somewhat since my first order but deals that are truly competitive with the black market are still scarce. That said, there is still a shortage of legal cannabis and that's probably why. Communication is still a bit wonky. On a couple of orders I got the expected notices about the purchase and billing, but on a couple of others my order just showed up without warning, so they still have work to do there. To finish this off I'll say that I do understand that OCS being the only legal source for cannabis is not ideal, but more options will be coming soon but until then OCS getting their act together so do not hesitate to try them *or give them another shot).

Stated they called twice and it was a hang up and call back and a hang up. Left without knocking As I have 4 dogs and was home and could see the door the dogs would have barked!! . Called and gave the customer service the information and was told the driver was believed over my proof. Never order from this business!! Not worth the hassle. Poor customer service all around. Buyer beware. If I could give a zero I could.

After I made my first order on LadyJane.Express, I realized that I will order CBD drops only here. The prices are very pleasant, the service is top-notch, the speed of delivery is also pleasing. I did not find any minuses. Therefore, I can recommend it to everyone!

I am a big fan of vapes and ordered different ones on many sites. Since I am always interested in trying something new, the last time I decided to buy a vape pen on LadyJane.Express. The quality, price and service suited me completely. Great site!

Have been smoking for over 20 years. I assure you the quality of weed produced by the LP’s is way beyond anything you can find on the street. It might need better packaging but dry weed only means the water has evaporated. Easily fixed by adding a humidifier pack. The high and consistency of my fav brands is unbelievable. If you smoke legal strains and don’t get high you’re probably addicted to the rat poison laced to 80% of street weed. I for one would rather be told the truth then be given a random untruthful 30% thc sign. Prices are not good compared to the rest of Canada, still there are $5 strains which are better than any street weed worldwide. Retail stores are shit. Charging money over the ocs prices. The retail system is flawed. OCS brick and mortar stores would have been amazing.

the weed may be a little too dry or too moist sometimes but honestly who cares? those are easily dealt with. the slightly higher price is easily justified considering it comes in more than just a sandwich bag, its inspected, regulated, etc. plus free shipping atm! ive never felt shortchanged on any products i buy, deliveries have always been on time or even sooner. honestly ive gotten some cheaper better quality bud here than on the street. ive had nothing but a pleasurable experience dealing with the ocs and will gladly kiss the governments ass for making such an amazing service imo. based in the GTA.

Buyer Beware! I searched online for a store who sold a higher dose CBD cream and found OCS. The price was cheaper then most stores and the online ordering process was simple. Delivery was next day. Unfortunately their delivery service only delivers at night between 5-9pm. The driver phoned around 9:30 pm. to say they were 5 minutes away. It was 10:30 before they actually arrived. So, not a good start. When the package arrived I discovered the product labeling showed the wrong dosage. Their website description showed 40mg THC / 1200mg CBD…however the label indicated it only contained 1mg THC / 20mg CBD. Being concerned I was shipped the wrong product I phoned their customer service. Here’s what I was told! “We’re sorry!” “Yours wasn’t the first complaint we’ve had on this issue” “Let me put you on hold while I look into this for you.” When the customer service agent returned he didn’t have any answers for me. He then said, “Why don’t you purchase another bottle and see what happens.” When I said that wasn’t going to happen he replied, “you can try using the product and see if it’s what you need.” I replied, “if I open it and try it can I still return it”. He said NO. I was then told he could open an investigation with their supplier however, this process could take up to 15 working days. I replied by saying “is this my only option”? At no point in our conversation was I offered a return or exchange. Having no choice I accepted and offered to help his investigation by sending him photos of the label in question and a couple more of other brands to compare their label descriptions. ALL- in -ALL an extremely poor customer service experience!!! So far I’ve been waiting over a month and a half for a reply! I’m pretty sure this whole process was nothing more than a discouragement with hopes I would just forget about it over time. To this day OCS still advertises this product on their website as having 40mg THC / 1200mg CBD. Due to their lack of attention in this matter I’ve decided to send this information and my experience with OCS to the attention of the Ontario Government Regulatory Group who govern possible issues of False & Misleading advertising and who licence OCS to operate selling these products. I’m pretty sure my inquiry with them will not get the same lack of attention and be overlooked. I only left a single star because I can't give them a ZERO

I'm old school Hippy... Purchasing what flower "weed" that they sell, I have noticed the following; they sell this weed still moist, not fully dried out! This means there is shrinkage (for every 3 grams you pay for once it dries out at your place you loose about half a gram) This is done purposely, to get the product to the market faster, and scam us.... Also if the greedy growers would spread out/separate their male - female plants further apart These growers would not have mostly all hermaphrodite plants, which are weaker strains in THC % Live and learn me droogies.....I'm an old fart now, however I was smoking and growing much stronger stains of weed since the 1960's (Pre sperm for many of you)

The delivery services are sub par. I have had several deliveries returned. I receive notification that delivery will occur within approx. an hour. Two hours pass, by this time I am long gone, as I have obligations. Then I receive urgent phone calls, delivery is imminent. This despite send explicit delivery directions. I am fed up and done with ocs. The sooner ocs is dissolved allowing free market the better.

I have been a passionate supporter of cannabis legalization in Canada since I began smoking it way back in 1994 as an underage high school kid and going to legalization rallies with my friends. I have always been happy to commit civil disobedience in the form of choosing what I put in my body and who I get it from. But on October 17, 2018, I was feeling very proud to be Canadian, and decided to give the legal system a try (although the Ontario government clearly realized that the OCS online option alone was not nearly sufficient to meet demand until retail licenses were also handed out, as they will be in the spring). The site is DREADFUL to the point that it was clear I would be frustrated with the product and/or delivery if I tried to make a purchase, so I didn't even bother. They use a Shopify template with no meaningful design or customization. They use non-standard strain names so you can't check on Leafly to see what people think. They don't have reviews or * ratings themselves so you can't see if you're wasting your money / buying a product you're likely to enjoy. And they don't even show you a picture of the actual cannabis, just some stupid cigarette-pack style container with branding for the grower and generic warning labels. The education section is stupid and doesn't tell you anything about what strains to use for what effect. That is so DUMB if the government is serious about reducing harm through knowledge - for example, I know, as an experienced cannabis user, that smoking a little sativa on your lunch break is unlikely to impair focus or performance at the office... but God help me if I use indica for any activity other than bedtime or weekend chillaxing. Sadly, the exact consumers most likely to tolerate the confusing and inefficient OCS are the ones least likely to know such vital harm reduction information - which is why the OCS should be syndicating educational content from Leafly if they are too uncomfortable being in the position of government nanny and cannabis promoter simultaneously. Anyways, I soon ended up at my favorite illegal dispensary (it's a chain, with 3 locations in Toronto). Where I did not have the benefit of lab analysis of the strains I was buying, nor of proof that the strains were even accurately represented - which kinda sucked given that legalization was intended to solve such problems (and has in other provinces and in states like CO and CA where it's been done wholeheartedly instead of reluctantly as in Canada). At the dispensary, I waited in line for 90 minutes on a weeknight - because the Toronto bylaw enforcement morons, in their infinite wisdom, had decided to go and shut down every dispensary in the city the moment legalization became reality - EXCEPT the 3 very professionally run shops I speak of here. CAFE is the name, "Cannabis And Fine Edibles" I asked several staff members "how are you going to get a license if you're continuing to operate from now till April?" and their responses clearly suggested that their chain had been secretly greenlighted by the Ontario government (or that a bribe had been paid, but I doubt that - sounds more like a pilot for licensing and / or attempt to decrease black market demand in our biggest city during the interim period where the only legal supplier acknowledged by the govt is the OCS, and which even they fully know is a joke. Let's stop wasting tax money on this absurdity of a site, and redirect it towards expediting the issuance of licenses to the many local small business owners who have been forced to shut down for 6 months due to bureaucratic ineptitude!

I ordered at 130 order number 20028 recieved my order in 3 business days. like they said. I bought 8 strains totaling up to 18 gs. I smoke chronically for pain and depression have for years, I have smoked each strain by itself and I am shocked. I had extremely high expectations of the bud coming from the government and they've met them. the buds are crystallized dry to the bone and so smoothe when smoked its unbelieveable. the strains I bought where all perfect for what I was looking for and treating the needs I have dealing with constant mussel spasm I would recommend to try out several product like I have and find the products that are right for you. but my all around experience is a 10/10

I bought seeds from the Guelph location and not even half of them germinated. I have been doing this at least twenty five years I know what I’m doing so I expect this sham of a company to honour their product and deliver on what I paid for. I was told basically it’s my fault they didn’t germinate or at least they can’t confirm it wasn’t me so they won’t help this will be the last time I ever shop here buyer be ware they don’t back their product , or the customer at all

Terrible customer support. When my order came to my door via express post the box was soaking wet..3 cans of my juice were damaged and had soaked my order. Even the lady who delivered to my door said this is the way the box came. I opened the box and 3 cans were leaking from damage. I had to take the box outside. I emailed customer service and sent them pictures then threw the product and box out. Now they want more pictures..I told them to to not bother me again. Will never buy from them again.

So, I've never been really big into the stoner culture or anything. I just kind of went to friends houses and smoked up until i got to college. Once that happened, I used it every now and then, and mostly to get me to sleep, So once weed got legalized in canada, I decided to check out the OCS store. Off the bat, the store was very pleasing. It was very adult, and seemed to be quite professional. The product selection was a bit underwhelming. The first thing I wanted to do was buy some pineapple express, and watch pineapple express, yet they only had 50 strains, and even then two of them were the same. But, I will say, I've ordered about 12 strains, and all of them were very nice, and honestly, worth the price. Now, for the shipping. I haven't had too many problems, my first order took a week to get to me, but that was at the start, I can understand the delay, But I cannot fathom how some of my friends who ordered at 12:01 on october 17th, still haven't gotten their order. I can't believe that a government officiated business can keep so many people in the dark, with only a "we're really busy here, please be patient" email that we all got. I still think it's a bit negligent that there are so many people kept in the dark, but I think that in due time, the service will improve, and we'll be left with something pleasant.

Nice staff,but the Cannabis is low quality for premium prices. I’ve smoked illegal cannabis it is better illegal cannabis is awesome I want good legal cannabis the I have been a long time illegal cannabis smoker. ima buy illegal cannabis. legal cannabis stores thc is low. The buds is dry and I bought Cannabis pre roll and 7.0 fantasy island. I also bought kosher kush 7.5 I bought illegal cannabis for five dollars, it was Mango, blueberry kush not sure if it was blueberry, It was better. the flavor was fruit and I didn’t like the fruit flavors the price was ok I want my original cannabis, kush flavors. Fruit and other tastes it didn’t even taste like Cannabis the smoke and taste was different it was more like a cigar, cigarette fruit flavor and other tastes it used to be 7.5 grams now it’s 7.0 grams, the Cannabis that was under 5 dollars a gram is better I think but I never bought that because I always wanted good cannabis. If the Cannabis is low thc, quality expired I think dry is not sticky and most importantly I want it to taste, smell and have smoke like Cannabis I would pay 15 dollars a gram for amazing Cannabis I shouldn’t have to buy my cannabis illegally because your Cannabis should be a dollar a gram I try different cannabis 7.0 when it was 7.5 grams before Is it going to be 6.5 the next time if others buy from the legal stores Me and others are getting ripped off. The low amount for the higher price for low quality you should sell amazing cannabis I don’t recommend to buy legally. A guy said they are trying it is garbage it is not cheap I wanted my a refund after smoking a gram. Tried buying different cannabis I want amazing cannabis for the same prices. can you sell amazing cannabis for the same price thank you?

I’ve ordered about 30 grams from OCS & I’ve found all the flower to be dry as a bone to the point where it crumbles to almost dust. It’s much more expensive per gram than other dispensary’s.More than half the individual grams I order weigh light . They are opaque as an organization & have rules like you cannot return any product after it’s been opened. How are you supposed to know if there’s any problem like mould, bugs or whatever without opening it. If they do take something back they charge a $10 restocking fee. They sent me an order through Canada Post that had no tracking updates for 2 months, I wrote them 3 timed with lousy or no response. Finally Canada Post Contact’s me to tell me the package is lost , they cannot find it, & they don’t expect to find it. I finally called OCS which launched a 10+ day investigation that seems from my end to have consisted of them sending me letters threatening to close the investigation if Canada Post tried to contact me & I didn’t respond . After 3 weeks of then hearing nothing I called again and then was told it would be escalated to the refund team. 12 business days after that I called & was told the refund team would refund me for the $16 within another 10 business days. It’s over 3 months & they still have not refunded a $16 transaction.. I have dispensary’s that will send me higher quality products for less money & if there’s a mailing problem will resend to me immediately, those dame vendors will make any problems or issues right. The government is frankly the worst drug dealer I’ve ever had & until they offer me a better option , I’m going to stick with the black market. Every time I deal with the OCS I feel like they really could care less about my business or bothering to give me the quality , service & product quality that as a customer I deserve . I’ll only use them now for something very specific like a low THC strain. Other than that I stay away.

I have used the OCS about 10 times since the site went live. Other than my first order (that took a month), the rest have arrived in 3 days or less, most of the time the next day. I think they have done a great job of keeping a steady supply with huge variety. I am a medical patient and I can't always get what I want through my L.P. OCS has been there to supplement when needed. Especially with low THC high CBD products. Variety is great, prices (for the most part) are very good, and the website layout is easy to navigate. Great work, especially considering it has only been 5 months since we went legal with recreational.

The only thing worst than their product is their customer service.

horrible weed - dry like the sahara. this is the worst weed i've ever had in 20+ years of consuming

Buyer beware. Horrible experience. My first and last OCS purchase. I purchased 5 seeds, only 2 germinated. I have 40 years experience growing various seeds, so I don't think the problem is me. I contacted OCS and they said there are no guarantees. OK, fine, how do I contact the company that packaged the seeds (AUTOFLOWER BREEDER'S CLUB). After 5 minutes OCS told me they couldn't find contact information for the "manufacturer" and promptly disconnected. Great, I spent $30 and $12 in value. I purchased 3 replacement seeds elsewhere. All 3 germinated and are healthy and growing well.