Ontario Cannabis Store

Stated they called twice and it was a hang up and call back and a hang up. Left without knocking As I have 4 dogs and was home and could see the door the dogs would have barked!! . Called and gave the customer service the information and was told the driver was believed over my proof. Never order from this business!! Not worth the hassle. Poor customer service all around. Buyer beware. If I could give a zero I could.

I had a recent interaction with OCS customer support regarding two orders I placed on March 26th. The chat experience itself was pleasant — Danielle, the support rep, was super friendly, polite, and professional throughout. She made the process feel personable and was quick to respond once verification was complete. That said, I was a little disappointed to learn both of my orders were delayed despite being placed before the advertised shipping cut-off time. There was no notification sent out about the delay, which left me in the dark for a few days. Since I’ll be out of town when the orders finally ship, I ended up requesting a refund — something that could’ve been avoided with clearer upfront communication. Overall, the customer service rep was great, but the fulfillment side left something to be desired. Hopefully, the process gets smoother in the future!

I am FURIOUS with my experience. I ordered a week ago and chose Mr day shipping with Canada post. OCS chose to ship my item a week later with a third party company. Even though OCS and Canada Post are govt owned and operated. Gotta love when we pay for services with taxes but the way screw us anyway. So… the company takes a week. They bring it when I am not home and the guy says they will try the next day. I say no, I am not home. Save ur company time and save me. Come the NEXT day. No problem he says .. well they didn’t do that. They came and when I wasn’t home they said they’d send it back. When I asked for a supervisor they lied and told me the name of the company was MIM and there was no contact info for me to reach out. He would call supervisor.. except he did NOT.. immediately after, I got a msg that it was sent back. OCS is unreliable, just like everything our govt does!!! I. Ant even get away from giving them the business cuz all shops get their product from them. I applied for OCS back in the day, before Fors ripped it apart and made it only online, after many people quit their jobs to work there. I had 3 interviews for a position they never intended to fill. This is how our govt runs. Why would u not use Canada post??? I avoid shopping here any chance I get! I was ordering seeds so I never have to buy from them again. Even this review is stupid, but I gotta vent about just how absolutely ridiculous OCS is operated.. just know that if you order, it won’t come in a day, so be prepared. I was told delivery is only 5-10pm. And it’s over a week later. Get ur supply fr literally anybody else

The only thing worst than their product is their customer service.

I bought seeds from the Guelph location and not even half of them germinated. I have been doing this at least twenty five years I know what I’m doing so I expect this sham of a company to honour their product and deliver on what I paid for. I was told basically it’s my fault they didn’t germinate or at least they can’t confirm it wasn’t me so they won’t help this will be the last time I ever shop here buyer be ware they don’t back their product , or the customer at all

Terrible customer support. When my order came to my door via express post the box was soaking wet..3 cans of my juice were damaged and had soaked my order. Even the lady who delivered to my door said this is the way the box came. I opened the box and 3 cans were leaking from damage. I had to take the box outside. I emailed customer service and sent them pictures then threw the product and box out. Now they want more pictures..I told them to to not bother me again. Will never buy from them again.

I have ordered from them before, and their same day delivery service is pretty much a joke with a time range from 5pm-1030pm. Not only that but whatever courier service they seem to be using, Domain Express it looks like is a complete dumpster fire, the web is garbage, very janky. In no way shape or form is the estimated time accurate at all, it is not even a good approximation. The drivers lie, say they attempted deliveries when they very have not. I would never recommend OCS, nor would I ever recommend Domain Express

I bought Orchard Medley Sugar Free Gummies 900 MG for 30. The gummies arrived with the seal under the lid broken and 5 gummies missing. I phoned the company and they said I am getting a refund but it would take 15 business days to investigate. When I called back they said I couldn't get a refund because the gummies were all gone. They did not tell me to not touch the gummies.

Buyer beware. Horrible experience. My first and last OCS purchase. I purchased 5 seeds, only 2 germinated. I have 40 years experience growing various seeds, so I don't think the problem is me. I contacted OCS and they said there are no guarantees. OK, fine, how do I contact the company that packaged the seeds (AUTOFLOWER BREEDER'S CLUB). After 5 minutes OCS told me they couldn't find contact information for the "manufacturer" and promptly disconnected. Great, I spent $30 and $12 in value. I purchased 3 replacement seeds elsewhere. All 3 germinated and are healthy and growing well.

Great selection and fair prices but the delivery service is horrible. My order was marked as delivered but I never received it and the delivery service they use doesn't capture any actual proof of delivery so it's the driver's word over yours and I'm now required to file a police report and submit it to the OCS just for a chance at a refund on my order...

I ordered weed an shatter an id NEVERRRR ORDER FROM HERE AGAIN FFS IM PISSD the weed was dryer then a nun 😸 the shatter wasn’t the greatest either better then the weed but still trash would not recommend to a soul trash 🗑️🚮 asf literally wanna throw it in the field behind my house nooo capppp

The delivery services are sub par. I have had several deliveries returned. I receive notification that delivery will occur within approx. an hour. Two hours pass, by this time I am long gone, as I have obligations. Then I receive urgent phone calls, delivery is imminent. This despite send explicit delivery directions. I am fed up and done with ocs. The sooner ocs is dissolved allowing free market the better.

Buyer Beware! I searched online for a store who sold a higher dose CBD cream and found OCS. The price was cheaper then most stores and the online ordering process was simple. Delivery was next day. Unfortunately their delivery service only delivers at night between 5-9pm. The driver phoned around 9:30 pm. to say they were 5 minutes away. It was 10:30 before they actually arrived. So, not a good start. When the package arrived I discovered the product labeling showed the wrong dosage. Their website description showed 40mg THC / 1200mg CBD…however the label indicated it only contained 1mg THC / 20mg CBD. Being concerned I was shipped the wrong product I phoned their customer service. Here’s what I was told! “We’re sorry!” “Yours wasn’t the first complaint we’ve had on this issue” “Let me put you on hold while I look into this for you.” When the customer service agent returned he didn’t have any answers for me. He then said, “Why don’t you purchase another bottle and see what happens.” When I said that wasn’t going to happen he replied, “you can try using the product and see if it’s what you need.” I replied, “if I open it and try it can I still return it”. He said NO. I was then told he could open an investigation with their supplier however, this process could take up to 15 working days. I replied by saying “is this my only option”? At no point in our conversation was I offered a return or exchange. Having no choice I accepted and offered to help his investigation by sending him photos of the label in question and a couple more of other brands to compare their label descriptions. ALL- in -ALL an extremely poor customer service experience!!! So far I’ve been waiting over a month and a half for a reply! I’m pretty sure this whole process was nothing more than a discouragement with hopes I would just forget about it over time. To this day OCS still advertises this product on their website as having 40mg THC / 1200mg CBD. Due to their lack of attention in this matter I’ve decided to send this information and my experience with OCS to the attention of the Ontario Government Regulatory Group who govern possible issues of False & Misleading advertising and who licence OCS to operate selling these products. I’m pretty sure my inquiry with them will not get the same lack of attention and be overlooked. I only left a single star because I can't give them a ZERO

The last 5 orders of the 1 and .5 grams of oil, 510 cartridges, has been a rip-off of product, the .5 i got last night was "HALF FULL"....WTF ....money is way to tight these days, i can't continue to shop here, what a shame. Buyer Be Wear.

OCS is run by the Government of Ontario and certifies and ensures all cannabis product is held to Federal Regulation as declared by Health Canada. This #1, is my main reason for being an OCA customer. #2, negative reviews from my perspective are foundational on cannabis misinformation and lack of understanding; which is totally okay since this is a new market. #3 All deliveries I’ve had in Toronto have been quick and easy, only once there was a notification glitch but the courier company will still hold themselves accountable I’m sure if there are logistic issues in the future. I love cannabis and OCS posts a hoard of new information for consumers, and I really hope we continue this system as it’s beneficial to myself. OCS is a subsidiary of the LCBO which manages alcohol sales in Ontario, so I believe very much that they are operating within safe territory for consumers. OCS has set industry standards which even apply to medical cannabis from the past, which means every time you are going to receive legit cannabis. In regards to dryness and moisture: it’s complicated, from a scientific lens. OCS sells rehydrating materials in the Accessories portion for storage and moisture control which I use. Properly storing your cannabis ensures it is smokable, and hydrated to a satisfactory and safe level. Ensure you invest in proper storage and hydration and there will be little issue—at least for me. I am a medical user of cannabis as well, so I have come to OCS with this background and as a recreational occasional user have found OCS to be a fantastic platform to purchase legal cannabis fast and safely.

I ordered Yesterday, Saturday afternoon some flowers. Recieved email today that I will receive my order shortly at 2:30. Indicating its out for delivery with a Tracking code. It us now 630 pm. I called 7 times abd and asked for an update, and 7 times they hung up on me. I asked for mt money back through email now and told them to .... off, and now you can hang up on me. There are several Cannabis dispensaries in Toronto that don't play games. Do not order fron from Ontario Cannabis stores online There customer Service is very bad and disrespectful and will only frustrate you!!!

I mean it's okay. Sometimes it's actually cheaper than most dispensaries.. Until now. The prices are insanely high if you're looking for anything under an ounce. Shipping is Free which is a definite plus. I'd recommend picking it up at the post office since the express delivery is so inconsistent. Speaking of inconsistency, I bought the same product twice: the Daily Special Indica. I bought 1/8 twice. The first time I got it, I got ripped off and weighed the whole thing and it was only 2.9 grams. The next time I got it it was freaking 4.17 grams. Like what? Not complaining about the latter since it pretty much made up my first time ordering it but sometimes their stuff isn't weighed properly. Buds can sometimes also be super dry. It's a make or break in all honesty. You might get lucky or you might get screwed but the convenience is why I haven't given it under 3 stars yet.

Products always out of stock and the worse delivering service. Drivers don’t advice in advance when arriving. They also don’t call. Most stressed situation. Stay away.

Okay, I thought I'd try the Ontario Cannabis Store after watching a CBC special on CBD...Boy, did the OCS not disappoint! Every product they supply is checked and analyzed for potency. And I concur! Shipping was crazy fast. Two days, and free. Product was potent, and the price was right! I made another order a day later for some other fun products. Well done OCS!

Not impressed with Gov pot store , first of all , for the last year straight I've been getting my order in exactly 5 days , now for the last 3 months, I gotta wait 7 fucking days, your delivery thru Canada post is retarded. What a joke . The hugh amounts of money I spend weekly and gotta wait 7 days for delivery . UNACCEPTABLE. Total fucking joke , but what ya expect it's the Trudeau cunt gov.

I'm old school Hippy... Purchasing what flower "weed" that they sell, I have noticed the following; they sell this weed still moist, not fully dried out! This means there is shrinkage (for every 3 grams you pay for once it dries out at your place you loose about half a gram) This is done purposely, to get the product to the market faster, and scam us.... Also if the greedy growers would spread out/separate their male - female plants further apart These growers would not have mostly all hermaphrodite plants, which are weaker strains in THC % Live and learn me droogies.....I'm an old fart now, however I was smoking and growing much stronger stains of weed since the 1960's (Pre sperm for many of you)

Well I have order a few times from OCS first time they sold me dry grinded up cannabis that they ran on a screen to take the tricombs front he bud, second time they sold me mouldy cannabis and even told me a month late after I smoked it all that it’s a recall. They have no standards and don’t be held liable for there mistakes ...

They do not value their customers. I do not recommend this place, do not buy from here. They are terrible. Customer service reps are extremely rude! Never again. Thumbs down

After I made my first order on LadyJane.Express, I realized that I will order CBD drops only here. The prices are very pleasant, the service is top-notch, the speed of delivery is also pleasing. I did not find any minuses. Therefore, I can recommend it to everyone!