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About this store
Spiritleaf - Banff
Stocked with curated and quality products, and staffed by a friendly team of experts, we invite you to stop by and let us lift your spirits! Let the good times roll...
Leafly member since 2019
- 203B Bear Street, Banff, AB
- call (403) 762-5058
- Followers: 16
- credit carddebit cardcash
- License 779291
- ATMStorefrontRecreational
Hours and Info (MT)
wednesday
10am - 10pm
thursday
10am - 10pm
friday
10am - 10pm
saturday
10am - 10pm
sunday
10am - 10pm
monday
10am - 10pm
tuesday
10am - 10pm
store Info
Today’s hours
Open until 10pm MT
7 Reviews of Spiritleaf - Banff
5.0
Quality
4.6
Service
5.0
Atmosphere
January 8, 2020
I have been to many dispensaries and this one is by far my favourite!!! The space is modern, clean and inviting. The staff are very welcoming and their knowledge about the large selection of products is outstanding. Love the atmosphere and can’t wait to come back!
Cannabis store response:
Hello and thanks! It is very kind of you to share this review, we appreciate the support. Spiritleaf has created a modern retail model that offers legitimacy, reputability, professionalism and a feeling of confidence - we are glad to hear you enjoyed the atmosphere. See you again.
January 15, 2020
January 11, 2020
Welcoming atmosphere. Attentive and knowledgeable staff!
Cannabis store response:
Thank you for sharing this review! It is our mission to be a positive force that enlightens – much like the products we offer. We appreciate your visit to the store and look forward to seeing you again.
January 15, 2020
November 19, 2019
Very clean and orderly store, lots of free space and always lots of help and knowledge to be had.
Cannabis store response:
Thank you so much! We look forward to welcoming you back to the store soon.
November 19, 2019
November 13, 2019
Second time visiting Spirit Leaf. I’ve lived in town for over 20 years and was impressed with the Sensi Star and customer service at this store. I can still get twice as much product on the black market for the price paid but decided to return again given the quality of the product purchased.
Second time round I decided to weigh the supposed 3.5 I bought of Sensi Star. I assure you my scale is bang on. Weighed in at about 3.39. Called the store to voice my concern given the price paid and was simply told there was nothing they can do. I was told that it would have been weighed at 3.5 originally and probably lost weight in transit. Fair enough, but that’s not my problem. If I’m paying $51 for 3.5 I want 3.5, so maybe the government should be overweighing slightly so customers get the amount they paid for. Anyways, back to the black market for me. This left a bad taste in my mouth. Spirit Leaf isn’t to blame but I expect them to solve the issue being slightly shorted. Far to expensive to have anything less than paid for.
Cannabis store response:
Hi there,
Thank you for sharing your concerns about your recent experience and we appreciate the opportunity to address this matter with you directly.
Regarding your cannabis purchase - all the products come from the government-regulated producers and are not produced or packaged by Spiritleaf. The government does allow for a variance in weight to compensate for any moisture loss. We agree it would be better for consumers if the product weighed more than less. As I think you are already aware, this is not in our control, but we would be happy to put you in touch with our support centre, who could connect you to the producer directly. Please email the support centre: high@spiritleaf.ca
Regarding your experience over the phone - we should have offered you a free Boveda Humidity Pack in an attempt to improve the product slightly - and please accept our apologies on behalf of the management team that this wasn't offered to you. Unfortunately we are not allowed to offer any returns or refunds on cannabis products, and we are committed to respecting the laws and government framework.
We would value the opportunity to welcome you back as a legal cannabis consumer at our location, and I'd be happy to discuss with you further if you would like to reach me directly.
Thanks again for taking the time to provide this feedback.
-Kate
kate.mitchell@spiritleaf.ca
November 14, 2019