November 20, 2020
Unfortunately after several nice experiences, I have to report on a HUGE disappointment with my last ( and final ) purchase from Spirit Leaf. During one of my last visit, a staff member had mentioned how “amazing” the new Pax Pro was. Highlighted in the sales pitch was that the PAX lasts longer then tradition distillate I was using and with the Pax cartridges being around the same price it’s worked out to a “much better deal”. I didn’t buy then, but my husband came back later to pick it up as a surprise to me. I opened it to find that you need an app to control all the settings ( which was never mentioned ) and not only that but my IPhone wasn’t compatible with the app so without a computer at home I was unable to use any of the additional setting that made the Pax Pro the “better choice” with the 100$ price tag. After realizing the staff had never told me about this ( because I would never have bought it otherwise ) I called the staff and they confirmed I couldn’t use the app but to try it out and see. ( zero help offered at this point ) So after using it for the last month, it has solidified my opinion of the product and it does INFACT not last longer( that is a lie ) and the product without the app is a nightmare to navigate. The return policy states after 15 days there is no returns and I am aware of this, but the owner said there was nothing he could do to right this, no resolve and despite reaching out several times they refuse to take ownership of the fact his staff has mislead me and lied about this product. I understand miscommunication, but lies and cheating people isn’t a way to run a business.Not ONLY that but this purchase was made at the beginning of October and the loose cannabis product I purchased from them was packaged on March 11/2020 and was extremely dry, old and unsmokeable. Barf. A 220$ purchase on GARBAGE, and the owner will take no responsibility for it. Definitely will not be returning and will be letting as many people know how garbage the products are there.