Went into Spiritleaf in Maple Ridge and purchased a Pax Pod refill for my Pax device. Got home, opened it up and found that my Pax Pod was all sticky with concentrate; it had clearly leaked onto itself.
I returned to the store with the pod back in its box along with the receipt approximately 1 hour later, and explained the issue. The store worker went to get another staff member, who took my pod into the back room while the first person with whom I spoke assured me that they would "see what we can do."
The second store worker subsequently tried to convince me that it might not even be leaking, as it still looked pretty much full. I replied that if even a tiny amount leaked out as it sat in a box unopened on a shelf, it could quite easily be much worse once in use and being shuffled and moved around in my pocket for example, and that I would like an exchange. Although the staff at least retained a minimal amount of outward courtesy, they told me that there was nothing they could do for me, and that I would have to contact the manufacturer. I was quite surprised, as I felt any reasonable business would exchange a product that was clearly defective when returned unused, with the receipt, a very short time after purchase. Instead, they attempted to persuade me that the product was not in fact defective, and when that failed, they basically told me to hit the road and that I could contact the manufacturer if I so desired. I thanked them for nothing (which is what they actually did) and told them I would see them never (which I hopefully won't) and left.
There were 4 staff in an otherwise empty store who all witnessed what took place; this is policy there. What occurred with me was certainly not a one-off or a mistake.
I left feeling plain ripped off. It's hard enough adjusting to paying grossly inflated prices, in this case $64.99+taxes for a half gram of concentrate, but I try and convince myself that this is the way now, and at least I will have some recourse should something be wrong with a product.
Following that I contacted Burb, another local retailer, and after confirming that they too sold the same product, inquired about their return policy on defective pods, relaying what had just happened to me. They replied that it sounded very shady that Spiritleaf would not return my defective product; that they had a policy of exchanging defective products no questions asked; that I should follow up through whatever channels were available to me because it sounded as though what had happened was wrong and probably not legal.
Don't risk getting burned like I did; go to any other place, preferably one with some form of return policy on damaged goods.