The Niagara Herbalist - St. Catharines

Sadly this place has gone downhill. The Herbalist was an amazing spot a few years ago but now it seems like the staff are just phoning it in and the prices aren't as great as they used to be. There are other options in town I'd rather go to.

Last time they sold me something saying it was 22% and was 17.8% and now today I called them 4 times and no ones answered terrible service

FYI, Niagara Herbalist took down this exact review from their Google page. That's the only reason I posted it up here. Placed my online order at 11:45 a.m. It's now 5:40 p.m., and still no word from them on my order. I have been calling these guys all day, but nobody is picking up their phone! Nice. Real nice. I've had to contact my credit cards issuing bank to request a stop payment & I had to send these jerks an e-mail to cancel my order! Thanks to their slow process, I lost today hanging around all day at home waiting for a text from them that never happened! I'm very disappointed with the way my order was processed & how I was treated as a customer. The entire day?!?!?!

Would highly recommend! This location is clean and friendly. Very large public parking lot, easy location to get to. Staff are incredible! Extremely knowledgeable, friendly, and kind. They are always patient with my questions and make great recommendations.