The Niagara Herbalist - St. Catharines

Really like this store. But I think they may be a bit held back by their lack of technical expertise. The online menu does not include terpine profiles. The staff requires a bit more training. Posed a simple question (re: cleaning a vape) to a retail staff member (which I knew the answer to) and was pretty much told that they didn't know, and didn't know how I might find out. Not sure if that's an individual issue, or a training issue. Honestly, I'm a bit concerned about this operation when edibles become legal. Product knowledge is going to a must in this burgeoning industry. My hope is that these are merely growing pains, and not an indication of the commitment of the management team. Haven't had a bad strain yet. But their selection is pretty limited compared to some of the other stores I've been to. Overall, I would absolutely recommend TNH to friends, and family. And I will continue my patronage of this fine establishment.

FYI, Niagara Herbalist took down this exact review from their Google page. That's the only reason I posted it up here. Placed my online order at 11:45 a.m. It's now 5:40 p.m., and still no word from them on my order. I have been calling these guys all day, but nobody is picking up their phone! Nice. Real nice. I've had to contact my credit cards issuing bank to request a stop payment & I had to send these jerks an e-mail to cancel my order! Thanks to their slow process, I lost today hanging around all day at home waiting for a text from them that never happened! I'm very disappointed with the way my order was processed & how I was treated as a customer. The entire day?!?!?!

Absolutely love this store! Was lucky I got there when there was no wait to get in! Really impressed with there products and prices! Way better prices then 3 other stores I have been to. My only issue is the staff is not that knowledgeable and helpful! I had asked for pre rolled tips, and was given OCB charcoal tips. When I got home and used them I had a horrible experience with them - disgusting brown gunk was oozing out of it. I private messaged the store on Facebook and they read it and never responded! Pretty crappy service! It only takes a few minutes to respond to a couple of questions over a product you sold me that isn’t anywhere on the internet. Other then crappy service, this will probably be my main go to store as the prices are right.

Sadly this place has gone downhill. The Herbalist was an amazing spot a few years ago but now it seems like the staff are just phoning it in and the prices aren't as great as they used to be. There are other options in town I'd rather go to.