DISPENSARY
RECREATIONAL
The Niagara Herbalist - St. Catharines
29 Reviews of The Niagara Herbalist - St. Catharines
3.7
Quality
4.0
Service
4.1
Atmosphere
August 19, 2019
Really like this store. But I think they may be a bit held back by their lack of technical expertise. The online menu does not include terpine profiles.
The staff requires a bit more training. Posed a simple question (re: cleaning a vape) to a retail staff member (which I knew the answer to) and was pretty much told that they didn't know, and didn't know how I might find out. Not sure if that's an individual issue, or a training issue.
Honestly, I'm a bit concerned about this operation when edibles become legal. Product knowledge is going to a must in this burgeoning industry. My hope is that these are merely growing pains, and not an indication of the commitment of the management team.
Haven't had a bad strain yet. But their selection is pretty limited compared to some of the other stores I've been to. Overall, I would absolutely recommend TNH to friends, and family. And I will continue my patronage of this fine establishment.
January 4, 2021
FYI, Niagara Herbalist took down this exact review from their Google page. That's the only reason I posted it up here.
Placed my online order at 11:45 a.m. It's now 5:40 p.m., and still no word from them on my order. I have been calling these guys all day, but nobody is picking up their phone! Nice. Real nice.
I've had to contact my credit cards issuing bank to request a stop payment & I had to send these jerks an e-mail to cancel my order! Thanks to their slow process, I lost today hanging around all day at home waiting for a text from them that never happened!
I'm very disappointed with the way my order was processed & how I was treated as a customer. The entire day?!?!?!
September 19, 2019
Absolutely love this store! Was lucky I got there when there was no wait to get in! Really impressed with there products and prices! Way better prices then 3 other stores I have been to. My only issue is the staff is not that knowledgeable and helpful! I had asked for pre rolled tips, and was given OCB charcoal tips. When I got home and used them I had a horrible experience with them - disgusting brown gunk was oozing out of it. I private messaged the store on Facebook and they read it and never responded! Pretty crappy service! It only takes a few minutes to respond to a couple of questions over a product you sold me that isn’t anywhere on the internet. Other then crappy service, this will probably be my main go to store as the prices are right.
June 25, 2025
Sadly this place has gone downhill. The Herbalist was an amazing spot a few years ago but now it seems like the staff are just phoning it in and the prices aren't as great as they used to be. There are other options in town I'd rather go to.
October 11, 2019
So impressed by this store and those who run it. Best Cannabis Store I've been to yet, as it has the most options of strain varieties I've encountered so far in a physical shop. SO MUCH RESPECT FOR YOUR ECO-FRIENDLY EFFORTS TO SAVE WASTE BY ACCEPTING TO TAKE BACK EMPTY CONTAINERS SO THEY CAN BE RECYCLED. First place I've seen to do this around here. Thank you for leading the way in this industry not only by example by making eco-conscious business decisions, but also by providing top quality Cannabis products, offering resourceful guidance to shoppers, and providing stellar customer service. You've easily earned me as a proud and loyal local customer!
January 11, 2020
Nothing is perfect but the Herbalist was great!
Fast, Friendly, Informative. The shop is family owned and local. They try to stay as green as they can. They recycle you product packages in store.
Of course you pay a premium for premium services, knowledge, accurate percentages, variety of products. Well worth the extra coin to me. I have always been in support of the legal market, now we have it and have to support it! Much less expensive than Choom and most if not all others in Ontario.
Shop Local! Stay Green! Thanks NH!
March 13, 2019
April 1st can't come soon enough, Ontario!
March 13, 2020
Would highly recommend! This location is clean and friendly. Very large public parking lot, easy location to get to. Staff are incredible! Extremely knowledgeable, friendly, and kind. They are always patient with my questions and make great recommendations.
April 9, 2019
Don't go!! Save your money!!! It's not worth it!!!!!
!!!!!!!!!!!!!!!!!!!!!Buyer BEWARE!!!!!!!!!!!!!!!!!
They're selling old and extremely overpriced weed... I asked to look at several different packages and strains ranging from 1g bags, 3.5/7g bottles and everything this guy brought out was packaged months ago. (sept,oct,nov,dec 2018) I knew i shouldn't of bought it but I thought what the hell its only a gram. Well the weed as soooooo dry you could finger bust it to dust without even trying... Didn't get me high at all. What a waste of money. I'm glad I did not get sick from the age of their product.
I will NOT recommend this dispensary to anyone, and definitely not going back!!! As prices are just ridiculous and quality is non existent.. This place should be ashamed of their so called products.
Cannabis store response:
Hi there,
I am sorry to hear that the product you purchased was not up to standard.
We have no control over the quality or weight of the product as everything is pre-packaged and sealed by the Licensed Producer. If there is a problem then I recommend going direct to the LP in question and express your concerns with them. We would also like a DM with the strain, lot number, weight and exactly what the issues are so we can report it directly from our end.
Thank you,
April 10, 2019
May 21, 2019
Me and my husband visited canada from the united states. We visited this store twice on our visit. We love you guys. Wish we could move to canada!!
July 5, 2019
Staff are excellent, well trained and very knowledgeable. Many strains sell out quickly, so be there on stock day. Always new products to try because of the ever changing menu. Just wish there were more 1 gram options, but that's not the stores fault it's what the suppliers provide. I love campfire for all day burning and blue dream for 🌃.
April 27, 2019
Great place to get weed!! Staff was friendly and knowledgeable. Decent selection and products. I got the broken coast keats and some pink grapefruit haze, my oh my, will I be getting that again. Prices are decent compared to other pot shops in the GTA. Definitely recommend it!
October 31, 2019
I get the same grumpus every time I come here, unfortunately. I know everyone has their days and I know how frustrating constant questions about cannabis can be. But smile ! Don’t just point at a board when asked something, engage !
That tip jar will be fuller just saying!
Great place but some staff are just annoyed by the customers and it’s very obvious. We all are annoyed with the govts. Process on this so can’t we all just get a bong?!
February 1, 2020
1st time going (I’m from the states) into a dispensary and the staff was amazing! Friendly and very knowledgeable of the products. It’s a dream come true to be able to walk into a store for WEED!!!!
April 5, 2019
Prices are rediculus, I payed 48$ with tax for a hq of pink kush, the nugs were small and there was shake in the container. Also the person in the store said pink kush was their strongest body buzz strain, I was very disappointed. Your better off going elsewhere and save ur money and get better quality. Some people on weed maps are good.
Cannabis store response:
Hi mwilley122,
I'm sorry to hear that your product was not up to standard.
We have no control over the quality or weight of the product as everything is pre-packaged and sealed by the Licensed Producer. If there is a problem then I recommend going direct to the LP in question and express your concerns with them. We would also like a DM with the strain, lot number, weight and exactly what the issues are so we can report it directly from our end.
Cannabis effects each person differently and the effect it has on one person may not be the same for another, regardless of the THC/CBD potency. I would recommend paying closer attention to the terpene profile and approach each strain almost in a "trial and error" fashion until you find a strain to suit your needs.
There is a great article here about terpenes - https://medium.com/trykecultivator/if-youre-buying-your-weed-solely-based-on-the-thc-level-you-re-doing-it-wrong-ec5422d4ddfd.
Thank you
April 10, 2019
May 15, 2019
Location and staff were great. Picked up two strains, didn't care for one of them but that's on the LP.
April 8, 2019
If like to start off by saying the store is clean and nice looking. Wait time wasn't long, Staff was friendly and attentive. But when you buy 7g for $95 you don't go back. Very over priced. Like most who visit, go once to check it out. But definitely won't be back anytime soon with prices like that.
Cannabis store response:
Hi SwaginDirty,
Thank you for your kind comments about the store.
Just like other retail outlets, including non-cannabis stores, you have tiered pricing brands in store and we are working hard to build a selection of products to suit all budgets. Please bear with us on this.
Thank you,
April 10, 2019
April 6, 2019
Honestly went in with low expectations, but the store was nicer than many tobacco shops I've seen. short wait to get in <15min and was out with my buds in under 5min.
Cannabis store response:
Hi Alexdarkangel,
Thank you for your kind comments about our store. We are so happy that you had a good experience!
We look forward to seeing you again soon!
April 10, 2019
May 1, 2019
Great product !
Great staff! Legal and legit strains! Accountability!
June 16, 2019
I enjoy visiting, but hate to feel I'm indecisive upon arrival. Which is not the case, the deal is each store is allotted a certain amount of product via channels per week. Buy, on the load day, so... get the app to be alerted for fresh reup of product. Then let the good times roll.
May 26, 2019
I had no idea what to expect when purchasing legal cannabis. Fortunately there was Steph who after a short conversation,knew exactly what I was looking for. Thanks Steph, "Sunrise" is now my favorite too!
September 17, 2019
We both know that you don’t have 40 to 50 strains...you have good product for short periods of time and then you have low thc strains that aren’t popular. Its weird that they are never crossed off the high tech paper menu...why have the big fancy tv monitors if you don’t update the screens with what you currently have in stock?
November 19, 2019
easy to get into and out of. lots of parking.open till 9pm.
April 3, 2019
Friendly staff and owners but the Ontario government needs to get they’re quality of standard higher.
Cannabis store response:
Hi mitsy7438,
Thank you for your kind comments about the staff and the owners.
As I am sure you know, we have no control over the quality or weight of the product as everything is pre-packaged and sealed by the Licensed Producer. If there is a problem, I recommend going direct to the LP in question and express your concerns with them. We would also like a DM with the strain, lot number, weight and exactly what the issues are, so we can report it directly from our end.
In order to raise the standards and the quality, it needs to be a collective effort from all of us.
Thank you,
April 10, 2019