The Niagara Herbalist - St. Catharines

Sadly this place has gone downhill. The Herbalist was an amazing spot a few years ago but now it seems like the staff are just phoning it in and the prices aren't as great as they used to be. There are other options in town I'd rather go to.

FYI, Niagara Herbalist took down this exact review from their Google page. That's the only reason I posted it up here. Placed my online order at 11:45 a.m. It's now 5:40 p.m., and still no word from them on my order. I have been calling these guys all day, but nobody is picking up their phone! Nice. Real nice. I've had to contact my credit cards issuing bank to request a stop payment & I had to send these jerks an e-mail to cancel my order! Thanks to their slow process, I lost today hanging around all day at home waiting for a text from them that never happened! I'm very disappointed with the way my order was processed & how I was treated as a customer. The entire day?!?!?!

Really like this store. But I think they may be a bit held back by their lack of technical expertise. The online menu does not include terpine profiles. The staff requires a bit more training. Posed a simple question (re: cleaning a vape) to a retail staff member (which I knew the answer to) and was pretty much told that they didn't know, and didn't know how I might find out. Not sure if that's an individual issue, or a training issue. Honestly, I'm a bit concerned about this operation when edibles become legal. Product knowledge is going to a must in this burgeoning industry. My hope is that these are merely growing pains, and not an indication of the commitment of the management team. Haven't had a bad strain yet. But their selection is pretty limited compared to some of the other stores I've been to. Overall, I would absolutely recommend TNH to friends, and family. And I will continue my patronage of this fine establishment.

Last time they sold me something saying it was 22% and was 17.8% and now today I called them 4 times and no ones answered terrible service