Great experience buying from here, will return for sure! Expert budtenders and great pricing!
So this was my first visit and it’s been on my short list for a long time…. When walking in I was greeted my a nice man and an extremely hot entry way. Once entering the store front it was cool and ac was definitely working. I was greeted by Cass, let me tell you Cass Knows Her Stuff!!! I Was Very Much Impressed With Her Knowledge & Understanding Of What And Why I Needed What I Came For. I’m Just Finishing Up With My Last Bag From My Zip, & Last Cart. That Flex Fuel Was My Favorite Purchase Overall For My First Visit & This Was Well Worth The Wait & Highly Suggest This Company (& Cass).
I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!
As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.
I loved everything about this place. It was very organized and welcoming. The kind woman on the floor knew everything there was to know about strains and she was extremely helpful. They take card and cash and have discounts/sales. The website is easy to navigate and the store hours are good for someone that works a 9-5
Brooke was great assisting me with a small issue with a past order. They made it right on the spot. This here is the exact reason (besides prices) I have been coming here for years. Anyone reading this should give them a try and amaze yourself with great products, friendly staff and a relaxed experience. They will take care of you and point you in the best direction for whatever your cannabis or cbd needs are.
Been my regular dispensary for a month or so now, quick and easy, big inside with lots of room to wait for your order, extremely helpful staff. A+ all around!
Loveeeee this location . Staff is super friendly and helpful
This is my store period! Every since I first walked in the door 3 months ago I have had nothing but great experiences with the staff and the selection, the deals, loyalty program and the atmosphere. The staff really are top notch, friendly knowledgeable, I don't/ won't shop anywhere else, I am a proper cannabis customer for life.
The staff was very courteous and helpful. They went as far to show me how to find different items whenever I go in. I definitely will shop here from now on.
This was by far the best experience I’ve had in all categories Root66 checked all the boxes especially in environmental settings. The crew is empowered and they have what they need to provide the best service. Impressive.
The man that helped was very helpful he knew exactly what I wanted and gave me options and explained a lot to me that I didn’t know he also was very professional and great customer service
I purchased The Farmer G: 3.5G Prepacked Flower bag of White Apple Runtz. It smoked so smoothly and broke down so well, too. I am very impressed! I will definitely be back to purchase more and try more options! The customer service there was extremely friendly and helpful as well.
Very cool dispensary with great pricing & quality. Will definitely be back!
My budtender Alex #69310 was Awesome knowledgeable and very helpful
great products - always have discounts or deals, I love their loyalty program & their app - they just care about their customers - I love Fine Fettle Great staff too!
I have come here ever since it has opened and the staff that works there have always been helpful & so kind. My favorite place to go!!
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