Go anywhere else!!!! This was the worst experience I have had with any company in over 10 years!!! "customer service" was both rude and even insulted me never once asking if they could help me or if my problem had even been resolved. Choosing to completely ignore the real issue and only deal with something I really didn;t care about. Every single person I have dealt with was unprofessional and rude!!! The customer service was a list of "what not to do" while working as customer service. (I only dealt with customer service once to be fair) Their computer systems were problematic a year ago and apparently still are. The store atmosphere is amongst the worst I have ever experienced. The prices are higher than anywhere else I have seen. I now buy from OCS who is their supplier ( an owner confirms this in a google review comment) and a manager told me this also. The prices are roughly 15% less and I have never experienced any sort of issues with them. As far as quality? Quality of product isn't their department really right?I guess they choose which products but overall I think I got what I would consider "garbage" weed once and I also bought a cart that was so ridiculous I have even had counterfeit ones that were higher quality and burnt better. All the other stores sell those exact 2 products so I can't really bash F&F for that. The huge glaring issue is what appears to be an almost contempt for their own customers. The stuff that rep said would be considered rude if a customer had said it to them.... the fact that a "professional" actually said this to a customer who wasn't being rude or offensive is beyond disgusting. The entire story and atrocious customer service conversation was just soooo ridiculous I am actually going to publish it as an online blog/review. Yeah that bad....
About this store
Fire & Flower - Ottawa York St.
Welcome to Fire & Flower • York Street — Ottawa’s Curated Cannabis Experience Nestled in Ottawa's vibrant ByWard Market, Fire & Flower on York Street offers a contemporary cannabis shopping experience—walking distance from Rideau Street, Sussex Drive, and major bus routes. Perfect for tourists and locals alike, especially those exploring the historic market or nearby dining and entertainment venues. Why Fire & Flower – York Street? • Prime Ottawa storefront in the heart of ByWard Market—great foot traffic, excellent accessibility • Huge curated selection—over 50 premium strains displayed in an intuitive menu grid (THC/CBD-based) with digital kiosks for easy browsing • Expert "Cannistas"—our friendly, educated staff provide personalized guidance on strain profiles and accessories • Fast Click & Collect & Curbside Pickup—designed for convenience without sacrificing quality • Accessible & welcoming space—Modern, bright, secure, and judgment-free atmosphere Premium Products & Brands • Flower & Pre rolls – A wide range of Indica, Sativa, and Hybrid strains from top-tier suppliers • Vapes & Concentrates – High-quality cartridges, oils, and extracts • Edibles & Topicals – Gummies, chocolates, balms, and lotions • CBD & Wellness – Tinctures, capsules, bath items for holistic well-being • Accessories – Glassware, rolling papers, and curated cannabis gear We think cannabis should be simple and enjoyable. Wherever you're going, whatever you're doing, we've got you. When you walk into our stores, you'll always feel a sense of welcoming. If you're a long-time veteran or just canna-curious, we're excited to meet you and make your buying experience easy. Visit us if you're in the area, ask us what's in store or let us know your favourite spot for lunch—we just love to chat.
- 129 York St., Ottawa, ON
- call (613)-562-4647
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- Followers: 155
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- License https://www.agco.ca/status-current-cannabis-retail-store-applications
- StorefrontADA accessibleVeteran discountRecreational
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Ratings and reviews of Fire & Flower - Ottawa York St.
Trusting the online info on the websight, the THC content was much lower on the package when I got home and read the label ... very disappointing. Always check the package label before you leave the store people ...
Date: 03 January 2020 Time: 12:50 pm Address: Ottawa York St. I made my order via “Fire&Flower” website as recommended, the order was received and the “ready to pick up” email was sent. They gave me 72 hours to pick up my order, but once there, after 10 minutes waiting outside, a teenager, calling me “brother”, announced to me that, unfortunately they do not have my order in stock and that my confirmation email “doesn’t mean anything”. No sorry, no recompense for my time, nothing. Thanks to the CEO, Trevor Fencott! A lack of professionalism and a lack of elementary respect to the customers. I certainly would not go back at “Fire&Flower”. I do not recommend this place!
Worst costumer service. I do not recommend this store