Canna Cabana - Okotoks

One of the worst retail experiences I've had. The products were poor quality, and after seeing the condition of the store, I'm not surprised. The location was dirty, disorganized, and looked like it had been neglected for quite some time. The staff were not rude, but they seemed to have very little understanding of the products they were selling. Basic questions were met with vague answers or complete uncertainty. It's hard to have confidence in a business when the people working there appear to know less about the products than the customers. The biggest issue seems to be management. The lack of cleanliness, poor organization, and overall low standards make it clear that nobody is paying attention to the customer experience. The entire store feels poorly run from top to bottom. There are plenty of better options out there. I gave this location a chance and regretted it. I won't be returning, and I wouldn't recommend anyone waste their time or money here.

Stopped by the store at 4:30pm on a Tuesday and it’s closed. I see the man restocking in the front window with the door locked not acknowledging people standing around wondering why it’s locked and closed. I buzzed in and a girl said they’re closed and to come back later but never game me a time even though the hours say 9am-11pm. I also tried calling 4 times with no response. There were at least 7 people waiting outside and everyone was confused. This is ridiculous for a big establishment such as Canna Cabana, as I’ve never had an issue at any other weed shop including Canna Cabana other than this one in Okotoks. The amount of customers that I’ve seen walk away because they’re randomly closed when it says open is absolutely crazy. Went to Plantlife Okotoks after and they were amazing. Very friendly and great employees. Great prices close to Canna Cabana, better hours (they’re actually open when they say they are) and better product choices.

Nice and big and open

Amazing staff with great knowledge about cannabis.