Ontario Cannabis Store

Overall terrible experience. Lack of selection, can’t even look at a picture of the bud.

if i could rate it 0 stars i would. do not waste time or money waiting for the OCS. they are missing half of my order and i am currently waiting on hold for customer service for an hour now. the sent email saying they refund the shipping cost for people that ordered on oct 17-18 but i still have not received any refund. very disappointing!!!!!

Where to start... Having received no shipping notification, I emailed to ask for an update after 5 business days. I got a fairly prompt reply telling me to call the customer service phone # if my order didn't ship the next day. Well, the joke is on me, that customer service phone # hasn't been working - callers just receive an automated message saying the phone system is overwhelmed and can't accept incoming calls. I emailed back on the weekend (8 business days at this point), and was told that "Canada Post is working over the weekend and will be picking up your order, you will receive the shipping notification shortly, with delivery early this week". Now 10 business days later, and my order (13###) still hasn't shipped. This has been pathetic service and a pathetic performance, even for the government.

Placed my order on the 30th and it just arrived today on the 4th. I think it woulda came a day earlier if the day I placed the order hadn’t been a Friday. It was a bit dry but the quality is still there. I was nervous at first to order from there because there wasn’t any pictures of the actual buds and little information about them... but the prices were pretty much the same as the local dispensary so I didn’t see a down side. I bought 7 different kinds rangeing from 1g to 3.5g. Most of them smelled pretty good but there was 1 or 2 bags that smelled a bit like ditch weed. I haven’t tried them all yet but the few I have tasted pretty good. The taste is a big thing for me so I was happy about that. If the dispensary here is out (and it usually is lol) or if the selection was low then I would buy from here again. I think itz worth mentioning that my local dispensary is very hit and miss quality wise. I’ve ended up with seeds in some of what they’ve sold me and they often only have 1 or 2 strains. None of what I bought from the site had any seeds and so far they seem to be very potent with a very large selection. Overall I’m pretty happy with my purchase. I do think it would be much easier to just get from your local dispensary if it has a good selection or better prices though.

Should've just stayed illegal man, No product info or pictures. Wide ridiculous price/thc range i'll grow my four plants but i'm still picking up off my boy

Do not order from these clowns.

Well ordered Oct 17 12:30 am.it's now Nov 2 order has not been shipped. OCS takes no responsibility for their actions they sold us products they did not have or know when they will have it. shut down customer service but took our money blamed Canada post for everything customers called them on their bullshit. now they are putting the blame on their suppliers. Do not order.

Very good

I too have been waiting for a shipping date for over 2 weeks. I have received 2, what I am assuming are mass generated emails. The 2nd of the 2 blaming producers for mislabeling the products. I guess it's running like a regular government operation....... This horrendous attempt at regulating this product, would have never fallen so flat, had they let the dispensaries sell the product. They were great at it.

Finally got my package, about a month after I ordered. To make things more disappointing, everything is so damn dry and is just not worth it for the price. It was a one and done deal for me. Going back to the local dispensaries where I can get a great oz for $150.

My whole experience with OCS has been so shitty. The product, the shipping and the customer service. Never again.

My stuff took a while at first. Now it arrives within a few days. Unfortunately I just found out Redecan"s facility is contaminated with bugs and mould. Even worse, I already went through 3.5g of White Shark, White Widow and some of the Wappa before seeing little black bug carcasses. I tossed the rest away. Redecan states on their website that they release ladybugs to prey on any insects and the black specs are harmless. They say it's an organic approach to growing cannabis. Redecan does not say exactly what those little black things are. I've looked at them under my 60x loop and they look gross. Got nice and buzzed though. I just don't know whether it was the THC or the BUG. 4 stars for quality as other company brands have no problems and if Redecan cleans it up then ya, a 4.

Received my second order from the OCS today. Redecan Shishkaberry. The weed is so dried out that it is actually brittle and will "snap" in half. First order was from Seven Oaks, also shishkaberry. Was dried out bad but nowhere near the Redecan. I will not be ordering from there again.

Zero accountability. 14 days after order and can't even get communication from them. 7 days after the order they charged my CC in full. They don't answer the phone, they answer emails with copied and pasted BS that doesn't make sense. Don't waste your time on this one. Have to give them 1 star for everything even though I can't comment on quality yet because they can't fulfill any of the THREE orders I've placed over the last 2 weeks yet.

I don't understand. My money got transferred to them,y et they don't bother to fulfill my order. The product is still not shipped after 7 days of waiting. I literally, never had a worse shopping experience.

Ordered almost a week ago. No communication at all from OCS about the status of the order. I was charged but haven't received an email about shipping yet. I realize there are issues to be resolved at the start of such a big change but they delayed the actual date by almost 2 years and still weren't prepared, so it's clear they were never going to be ready. For now find a safe local dispensary, online MOM or a friendly face or stranger.

Is it just me or does everything from OCS smell "Earthy" like dirt. I love the smell of good weed. And I've ordered 6 different strains. Nothing smells like nice fresh weed. It all has this "earth" smell and taste. So is legal weed all gonna smell like that? I can't wait to be able to smell what I'm buying. Was this my first time there? No I'd recommend this place to a friend? Not much choice. I'd shop here again? Not much choice.

I have only begun using cannabis a couple of years ago, so pricewise can't offer any comment. I found using the OCS site easy and straightforward. The product arrived quickly and well packaged. I use for pain and stress relief and the Godbud I ordered did the job just fine. No complaints here.

Don’t order from here ever. They had the nerve to steal my money and no tracking number , no nothing from them . It’s been two weeks and I still haven’t gotten my order . In the mean time I placed an order with another site that I ordered from many times before and they sent me my tracking number the same day I place my order with them and it came within three days . Ontario cannabis store , you guys are a joke .NEVER AGAIN .

I've ordered on October 18th and still have not recieved anything.....they said you should get a 2nd email when shipped but my product still hasn't even left there warehouse yet. Sent an email to inquire never got a response back. Cant get anyone on the phone either. So basically there is no customer service lol.....very disappointed. They should have been well prepared for this. Its definitely gonna be my first and last time ordering weed online. Not to mention that there prices are very high!!! Not worth the hassle and wait. I do not recommend using them. OCS get your shit together we have been waiting for this for a long time and you guys have DROPPED THE BALL BIG TIME. Stop using Canada post as an excuse my order hasn't even left your warehouse yet!

In the words of Georges St-Pierre, 'I'm not impressed by your performance'.

They are getting better, Try more Canadian weed, its great

Horrific customer service. It will take a drastic change to draw customers back after their first experiance. Privately run stores would never have dropped the ball this badly.

The prices seem fair and the selection is surprisingly good. The website is very clean and easy to navigate, wouldn't mind seeing some improvements to the product filter section, but otherwise no complaints. The worst part is by far the service. I can completely understand the overwhelming number of orders, but at the same time, this is something that could have been easily predicted and planned for. The lack of communication is incredible: a simple mass email apologizing and explaining the reasoning behind the delay would have definitely helped those who have ordered and haven't heard a thing about their orders for almost a week at this point. Really hoping to see order processing improvements, or at least some transparency/communication in the very near future.